Position: French Customer Support Representative
Location: Lisbon, Portugal
Work model: 100% On-site
Employment type: Full-time

Duties and responsibilities:

Provide customer support via inbound calls, chats and emails to Level 1 contacts
Explain winnings to bettors
Manage user accounts and assist with login issues
Identify and escalate issues appropriately
Write clear, accurate responses and customize prepared templates for customer communications

Requirements

Native or C2 level French
High school diploma
Customer service skills, including complaint handling, troubleshooting and problem solving
EU citizenship
Based in Portugal or willing to relocate to Lisbon
Available for on-site work in Santos, Lisbon, on rotational shifts

Benefits

Performance bonus based on KPIs, applicable from the 4th month
Meal allowance
Christmas and Holiday bonuses
Health insurance plan after 6 months on contract
Relocation support for EU citizens, including travel ticket reimbursement
And many more!!!!

Compétences requises

French language proficiency (native/C2)Omnichannel customer support (inbound calls, chat, email)Level 1 technical/customer supportAccount management (user accounts and login assistance)Troubleshooting technical and login issuesComplaint handlingProblem solvingEscalation management and issue triagingWritten communication and template customizationProduct knowledge of betting payouts/winningsShift work and on-site availabilityKPI-driven performance orientationAttention to detail in customer communications

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