Customer Service Rep

Customer Service Representative | Luxury Catering Company | Stellenbosch

Kendrick Recruitment is seeking a professional and customer-focused Customer Service Representative on behalf of a prestigious luxury catering company, with the role based between Stellenbosch Western Cape.

• Position: Customer Service Representative
  

• Location: Stellenbosch Western Cape
  

• Property Type: Luxury Catering Company
  

• Salary: R13,000 – R16,000 basic salary, negotiable depending on experience
  

Key Responsibilities:

• Serve as a key point of contact for customers and clients
  

• Respond to customer enquiries via telephone, email and other communication channels
  

• Provide professional and efficient customer service at all times
  

• Assist customers with bookings, enquiries, orders and general requests
  

• Build and maintain positive relationships with customers
  

• Follow up on enquiries and ensure that customer needs are addressed promptly
  

• Assist with resolving customer concerns and complaints in a professional manner
  

• Maintain accurate customer and booking information
  

• Liaise with internal teams to ensure a seamless customer experience
  

• Support the wider team with general administrative and customer service duties
  

Key Requirements:

• Previous experience in a customer service, reservations, hospitality or similar client-facing role
  

• Experience within a luxury hospitality, catering or service environment would be advantageous
  

• Excellent verbal and written communication skills
  

• Professional, friendly and service-driven approach
  

• Strong organisational and administrative abilities
  

• Excellent attention to detail
  

• Ability to manage multiple enquiries and priorities efficiently
  

• Confident telephone manner and strong interpersonal skills
  

• Good computer literacy
  

• Ability to work independently as well as within a team
  

• A genuine passion for delivering exceptional customer experiences
  

To Apply:

• Interested candidates who meet the requirements are invited to submit their CV to Kendrick Recruitment for consideration.
  

• Only shortlisted candidates will be contacted.