Service Delivery Operations Manager

🚀 We're Hiring: Service Delivery Operations Manager! 🚀

We are searching for an experienced Service Delivery Operations Manager to lead and optimize our service operations. The ideal candidate will bring strong leadership, operational expertise, and a passion for delivering outstanding customer experiences. Join our team in Iloilo City and play a key role in driving service excellence and continuous improvement.

📍 Location: Iloilo City, Philippines

⏰ Work Mode: Work from Office

💼 Role: Service Delivery Operations Manager

What You'll Do:

🔹 Oversee daily service delivery operations to ensure high performance

🔹 Lead, mentor, and develop a team of professionals

🔹 Implement process improvements to increase efficiency and quality

🔹 Manage client relationships and address escalated issues promptly

🔹 Monitor KPIs, analyze data, and report on operational metrics

🔹 Collaborate with cross-functional teams to support business goals

What We're Looking For:

✅ Minimum 7 years of experience in service delivery or operations management

✅ Proven leadership and people management abilities

✅ Strong analytical, problem-solving, and decision-making skills

✅ Excellent communication and stakeholder management skills

✅ Ability to thrive in a fast-paced environment

Eager to drive operational excellence? Apply now and be part of our growth journey!