Contact Centre Team Leader

Veritas Careers are recruiting for an Established and Highly Successful Automotive Retailer who have a requirement for a Contact Centre Team Leader to join their busy car sales contact centre in Leicestershire.

Key Responsibilities

• Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
  
• Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
  
• Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
  
• Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
  
• Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
  
• Maintain a professional, friendly, and brand-aligned environment within the call centre.
  
• Provide insights and feedback on customer trends during daily management meetings.
  
• Liaise with internal departments to ensure seamless communication and collaboration across the business.
  

Requirements

Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team?

The successful applicant will:

• Have a proven experience in a Call Centre or similar leadership role.
  
• Strong track record of driving sales and customer satisfaction.
  
• Exceptional leadership, coaching, and motivational skills.
  
• Strong organisational and time management abilities.
  
• Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
  
• FCA accreditation (or willingness to obtain).
  
• A proactive, professional, and customer-focused mindset.
  

Benefits

The role comes with a Competitive £45,000 basic salary and performance-based bonus with a £55k OTE.

If you want to progress your career with a dynamic and forward thinking car sales business, within a supportive and energetic team environment do not miss this opportunity.

Veritas Careers will treat every application in strictest confidence and will only put you forward to an employer after gaining your explicit permission.

For a confidential, and honest chat with one of our motor-trade experienced recruitment specialists who understand your needs get in touch today.

Honesty, Integrity. Quality - Veritas Careers