customer support specialist

• Provide daily support to partner schools and respond to platform inquiries.
• Assist in coordinating and supporting online assessments.
• Handle emails, support tickets, and social media messages.
• Escalate complex issues when needed.
• Support translation and seasonal content/design tasks.
• Maintain accurate records of client communications.

Requirements

• • Bachelor’s degree in Business, Communications, or a related field (or equivalent practical

experience).

• 1–3 years experience in customer support or client-facing roles ( experience in tech education industry is preferred ) .
• Strong Arabic and English communication skills.
• Organized, detail-oriented, and able to multitask.
• Basic knowledge of online platforms; CRM experience is a plus.
• Familiarity with Adobe InDesign is an advantage.

Experience handling customer inquiries via email, phone, live chat, or ticketing systems.

• Basic computer proficiency and ability to use multiple systems simultaneously.
• Ability to document customer interactions clearly and accurately.

Soft Skills

• Excellent verbal and written communication skills.
• Strong active listening and empathy when dealing with customers.
• Patient, calm, and professional attitude—especially in challenging situations.
• Strong problem-solving and troubleshooting abilities.
• Customer-first mindset with high attention to service quality.
• Ability to manage time effectively and handle multiple requests.
• Strong teamwork and collaboration skills.
• Adaptable and comfortable working in a fast-paced environment.
• Attention to detail and strong follow-up skills.
• Willingness to learn and continuously improve product knowledge.

Benefits

Work Conditions

• Workdays: Sunday – Thursday
• Working Hours: 9:00 AM – 5:00 PM
• Competitive salary
• High-quality medical insurance & full social insurance
• Career progression and leadership development opportunities
• Support for professional courses (limited tuition fees covered)
• A collaborative and supportive environment that encourages growth and innovation