Senior Workforce Analyst (Forecaster & Capacity Planner)

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Senior Workforce Analyst (Forecaster & Capacity Planner), you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

●Manage the global seat allocation for agents.

●Consolidation of data across all programs.

●Analyzes gathered data and ensures utmost accuracy.

●Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity.

●Assist WFM Planner on new program sizing

What We’re Looking For:

●Minimum 2 years of experience in

MIS/WFM role with basic understanding of scheduling, forecasting and capacity

planning.

●Experience in extracting data from

CMS and other reporting platforms.

●Experience in automating

task/reports that are manual to reduce cycle time and defects.

●Advance user of G Suite Apps,

Excel and other MS Office applications.

●Knowledge in VBA, SQL, macros,

linked data, pivot chart and visualization tools.

●Experience in developing

dashboards with useful visualization.

●Must have a good attendance

record.

●Amenable to work onsite and

graveyard shifts.

●Excellent time management and

prioritization skills.

Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!