Group Retail Manager

Group Retail Manager | Luxury Property Group | Kenya

Kendrick Recruitment is currently seeking an experienced and commercially driven Group Retail Manager to join an established luxury property group.

This is an exciting opportunity for a retail professional with a strong background in luxury retail, hospitality or tourism to take responsibility for the performance and development of retail operations across a portfolio of properties.

Package

Salary: Negotiable, depending on experience

Location: Kenya

Key Responsibilities

• Oversee and manage retail operations across the group's properties.
  
• Develop and implement retail strategies aligned with the group's luxury positioning and commercial objectives.
  
• Drive sales performance, revenue growth and profitability across all retail outlets.
  
• Analyse sales results, trends and customer behaviour to identify opportunities for growth.
  
• Manage retail budgets, stock levels, purchasing and cost control.
  
• Monitor stock movement, conduct regular stock takes and minimise losses and wastage.
  
• Develop and maintain strong relationships with suppliers and negotiate favourable terms where appropriate.
  
• Ensure retail outlets are consistently presented to the highest luxury standards.
  
• Curate product ranges that align with guest profiles, destination and property positioning.
  
• Identify new products, trends and retail opportunities to enhance the guest experience.
  
• Establish and monitor pricing strategies and margins.
  
• Develop and maintain effective retail procedures and controls.
  
• Recruit, train, mentor and manage retail teams across the group.
  
• Set clear performance standards and monitor individual and team performance.
  
• Work closely with operational, finance, marketing and management teams to maximise retail performance.
  
• Prepare regular retail reports and provide management with insights and recommendations.
  
• Ensure exceptional customer service and a premium guest shopping experience across all outlets.
  

Requirements

• Previous experience in a senior retail management role, ideally within luxury retail, hospitality, tourism or a multi-site environment.
  
• Proven experience managing multiple retail outlets or locations.
  
• Strong commercial and financial acumen.
  
• Demonstrated ability to drive sales and profitability.
  
• Experience with stock management, purchasing, budgeting and cost control.
  
• Strong supplier negotiation and relationship-management skills.
  
• Experience managing, mentoring and developing teams.
  
• Excellent understanding of luxury customer service and retail standards.
  
• Strong analytical and reporting skills.
  
• Excellent computer literacy, including Microsoft Office.
  
• A valid driver's licence and willingness to travel between properties may be required.
  
• Strong communication, organisational and leadership skills.
  

Skills & Attributes

The ideal candidate will be:

• Commercially minded and results-driven.
  
• Passionate about luxury retail and exceptional guest experiences.
  
• A confident and inspiring leader.
  
• Highly organised and detail-oriented.
  
• Analytical and financially astute.
  
• Creative, innovative and commercially aware.
  
• An excellent communicator and relationship builder.
  
• Comfortable working across multiple locations and departments.
  
• Proactive, adaptable and solutions-focused.
  

Please note that only candidates meeting the above requirements will be considered.

If you do not hear from us within 7 working days, please consider your application unsuccessful.