Customer Service Specialist

We are seeking a Customer Service Specialist to provide responsive, knowledgeable support to customers and help ensure a positive experience with our company. This role works directly with customers to answer questions, provide accurate information, address routine concerns, and connect customers with the appropriate resources when additional assistance is needed.

The Customer Service Specialist will develop a strong understanding of company products, services, and processes while providing professional and consistent support across customer interactions.

Responsibilities

• Respond to customer questions and provide timely, accurate assistance
  
• Provide information regarding products, services, programs, and current offerings
  
• Listen to customer needs and help identify appropriate solutions or next steps
  
• Explain product and service information clearly and professionally
  
• Address routine customer concerns and assist with basic issue resolution
  
• Escalate more complex questions or concerns to the appropriate team when necessary
  
• Maintain a professional and helpful approach throughout each customer interaction
  
• Develop and maintain knowledge of company products, services, policies, and procedures
  
• Document customer inquiries, requests, and relevant follow-up information
  
• Track outstanding customer needs and ensure appropriate follow-through
  
• Communicate recurring customer questions and feedback to internal teams
  
• Assist customers with navigating available company resources and support options
  
• Collaborate with other departments to help resolve customer needs efficiently
  
• Follow established customer service procedures and communication standards
  
• Support customer-facing programs and company initiatives as needed
  
• Assist with additional customer service activities and projects
  

Requirements

Bachelor’s degree or 1–2 years of relevant professional experience
Strong written and verbal communication skills
Excellent interpersonal and customer service abilities
Strong listening and problem-solving skills
Comfortable communicating with a variety of customers
Ability to explain information clearly and accurately
Strong organizational skills and attention to detail
Professional, dependable, and responsive
Ability to manage multiple customer inquiries and priorities
Comfortable learning company products, services, systems, and procedures
Previous experience in customer service, customer support, hospitality, client services, or another customer-facing environment is preferred

Benefits

Comprehensive training and ongoing support
Hands-on customer service experience
Professional development opportunities
Collaborative and team-oriented work environment
Exposure to customer support and business operations
Opportunities to strengthen communication, problem-solving, and service skills
Opportunities for continued growth and increased responsibility


Orlando, FL