We're looking for Customer Support Specialists to join our team and work on an exciting international project in the field of Artificial Intelligence.

If you're passionate about technology, enjoy helping people and want to be part of a fast-growing, innovative environment, we'd love to hear from you.

Location

Lisbon, Portugal (On-site)

What you'll do

Provide support to customers via phone, email and chat.
Assist users with account, billing and payment-related questions.
Troubleshoot account access and platform-related issues.
Guide customers in using the platform's features and services.
Deliver a high-quality customer experience while meeting service standards.

What we're looking for

Fluent English (C1/C2).
Strong communication and customer service skills.
Good problem-solving abilities.
Comfortable using digital tools and technology.
Positive attitude and willingness to learn.
Previous Customer Support experience is a plus.

What we offer

Paid initial training.
Employment contract.
Health and dental insurance.
Meal allowance.
Monthly performance bonus.
Career development opportunities within an international environment.

Working hours

40 hours per week.
Rotating shifts.
24/7 operation.

If you're looking for your next opportunity in Customer Support and want to be part of an innovative AI project, we'd love to hear from you.

Compétences requises

Phone supportEmail supportLive chat supportAccount and billing supportPayment inquiry handlingAccount access troubleshootingPlatform troubleshootingProduct/platform feature guidanceCustomer service and communicationProblem-solvingFluent English (C1/C2)Digital literacy (comfortable with digital tools/technology)Adaptability and willingness to learn

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