Platform Architect

Title: Platform Architect
Location: Toronto, ON (Hybrid)
Duration: Full Time
Salary: $140K Base Salary
Citizen or PRInterview Mode: Virtual
Experience required: 4 to 6 years

 Important Note

This is an advisory/architecture role focused on customer strategy and guidance rather than direct hands-on implementation.

JOB DESCRIPTION:
Job Summary

• We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers.
  
• The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment.
  
• The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes.
  
• The role focuses on delivering value quickly and sustainably.
  
• The role also focuses on ensuring the long-term health and scalability of the platform.
  
• This is an advisory role focused on shaping the customer's platform strategy and direction through expert guidance rather than direct implementation.
  

Key Responsibilities

Architectural Advisory

• Translate customer business objectives into a coherent platform strategy.
  
• Guide customers in defining their platform roadmap.
  
• Sequence workflow adoption.
  
• Conduct solution design reviews.
  

Platform Health & Governance

• Lead technical governance discussions.
  
• Establish frameworks that prevent platform health degradation over time.
  
• Interpret platform health reports.
  
• Advise on remediation plans for:
  
  • Maintainability
    
  • Performance
    
  • Security
    
  • Upgradeability
    

Risk Management

• Proactively identify risks.
  
• Track and assess risks across:
  
  • Architectural dimensions
    
  • Technical dimensions
    
  • Platform health dimensions
    
• Advise customers on mitigation strategies.
  
• Ensure risks are managed before they become incidents.
  

Customer Engagement

• Build and maintain strong relationships with customer stakeholders.
  
• Work with technical teams and senior leadership.
  
• Facilitate architectural reviews.
  
• Conduct executive conversations.
  
• Conduct customer workshops.
  

Technical Expertise

• Demonstrate ServiceNow platform capabilities.
  
• Guide customers through ServiceNow functionality.
  
• Maintain deep expertise in a few core areas.
  
• Maintain broad knowledge across the entire ServiceNow platform.
  

Strategic / Conceptual AI Expertise

• Guide customers in adopting AI capabilities on the ServiceNow platform.
  
• Advise customers on how ServiceNow AI capabilities fit within their broader organization.
  

Key Requirements

• ServiceNow Platform Architecture
  
• Platform Strategy
  
• Platform Roadmaps
  
• Workflow Adoption
  
• Solution Design
  
• Technical Governance
  
• Platform Health
  
• Performance
  
• Security
  
• Upgradeability
  
• Risk Management
  
• Customer Engagement
  
• ServiceNow Platform Expertise
  
• AI / GenAI
  
• Architectural Advisory
  
• Executive Communication