Guest Experience Internship - Grand Hyatt Lanzarote Playa Dorada Resort & Spa

Grand Hyatt Lanzarote Playa Dorada Resort & Spa is looking for two Guest Experience Intern to join the team and support the delivery of outstanding guest experiences throughout the stay.This internship is an excellent opportunity for candidates interested in developing a career in hospitality, customer experience, and service excellence within an international resort environment.Key ResponsibilitiesSupport the Guest Experience team in delivering personalized service to guestsAssist in handling guest requests, incidents, and complaints, ensuring timely follow-upMonitor guest satisfaction and collect feedback during the stayCollaborate with different departments to ensure a seamless guest experienceSupport the implementation of quality and service standardsAssist in guest engagement and loyalty initiativesProvide support in managing online reputation platforms and guest reviewsProfileCurrently studying Tourism, Hospitality Management, or a related fieldStrong customer service orientation and attention to detailExcellent communication and interpersonal skillsProactive attitude and willingness to learnAbility to work in a team-oriented and dynamic environmentHigh level of English required; additional languages are a plusWhat We OfferInternship in a well-established international resortHands-on experience in Guest Experience and hospitality operationsExposure to real guest interaction and service managementProfessional development in a dynamic and multicultural environment