As a Front Office Trainee, you will have the opportunity to gain hands-on experience in positions such as Reception, Guest Relations, Groom/Bellboy, or e-Concierge within the Rooms Division department, always according to operational needs and under the guidance and decision of your Manager. ResponsibilitiesProvide a warm, friendly, and professional welcome to guests and assist with check-in and check-out procedures.Handle guest inquiries, requests, and complaints efficiently while ensuring accurate guest registration.Manage telephone calls and coordinate effectively with other hotel departments.Stay informed about daily arrivals, departures, VIP guests, and special events.Provide information about hotel facilities, services, and local attractions when needed.Support Front Office operations with administrative and operational tasks assigned by the Manager.

Habilidades requeridas

Check-in and check-out processingGuest registration and accurate data entryGuest relations and customer serviceGuest complaint handling and issue resolutionTelephone etiquette and call handlingInterdepartmental coordination and communicationKnowledge of hotel facilities, services, and local attractionsAdministrative support and front office operationsMonitoring arrivals, departures, VIPs and special eventsBell/porterage and luggage handlingUse of e-concierge and digital guest service platforms

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