As a Front Office Trainee, you will have the opportunity to gain hands-on experience in positions such as Reception, Guest Relations, Groom/Bellboy, or e-Concierge within the Rooms Division department, always according to operational needs and under the guidance and decision of your Manager. ResponsibilitiesProvide a warm, friendly, and professional welcome to guests and assist with check-in and check-out procedures.Handle guest inquiries, requests, and complaints efficiently while ensuring accurate guest registration.Manage telephone calls and coordinate effectively with other hotel departments.Stay informed about daily arrivals, departures, VIP guests, and special events.Provide information about hotel facilities, services, and local attractions when needed.Support Front Office operations with administrative and operational tasks assigned by the Manager.

Habilidades requeridas

Guest check-in/check-out proceduresGuest registration and accurate data entryCustomer service and professional hospitalityComplaint handling and conflict resolutionTelephone communication and phone etiquetteInterdepartmental coordination and collaborationKnowledge of hotel facilities, services, and local attractions (concierge knowledge)Digital/e-concierge communicationBaggage handling and bell services (groom/bellboy duties)Administrative and operational supportAttention to detailTime management and prioritization

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