Collections

Job Description of duties and responsibilities:

• Monitor accounts to identify outstanding debts
  
• Review and take action daily on credit hold accounts with new orders to be released.
  
• Identify outstanding account receivables.
  
• Investigate historical data for payments and outstanding invoices.
  
• Take action in order to encourage timely payments.
  
• Conduct account reconciliations to ensure billing or disputed issues are resolved
  
• Resolve customer credit issues.
  
• Utilize accounting software to track accounts and update payment status
  

Collections Specialist experience should include the following qualifications:

Proven experience as a Collection Specialist – 2+ years

• Excellent knowledge of billing procedures
  
• Knowledge of various collection techniques
  
• Strong collection experience for outstanding balances-minimum of 75-100 outbound calls per week and timely follow-up practices.
  
• Working knowledge of MS Office, Excel and databases
  
• Comfortable working with deadlines and goals
  
• Excellent communication and interpersonal skills
  
• Problem-solving and critical thinking skills