IT Professional (Level 1) CPT & JHB

Join the SOLID Team: We’re Hiring – IT Professional (Level 1) 

Are you the kind of person who loves helping others, figuring things out, and getting technology to just work? 

Are you early in your IT career and looking for a place where you can learn fast, grow quickly, and be part of a team that genuinely has your back? 

At Solid Systems, we believe great IT support starts with great people. We’re looking for a Level 1 IT Professional who brings curiosity, care, and a strong sense of ownership to everything they do. 

What you’ll be trusted with:  

This is more than a technical support role - it’s your foundation for a strong IT career. 

• Be the first point of contact for clients - delivering friendly, human, and reliable support  
  
• Diagnose and resolve technical issues within SLA, owning tickets from start to finish  
  
• Escalate when needed - clearly, confidently, and with solid troubleshooting already done  
  
• Routine client visits, maintenance checks, and proactive improvements  
  
• Assist with projects like device rollouts, onboarding, and migrations  
  
• Keep documentation, tickets, and time entries clean, accurate, and up to date  
  
• Spot patterns, raise improvements, and contribute to better ways of working  
  
• Excellent English verbal and written communication skills with clients and your team - building trust through every interaction 
  

Requirements

What you’ll bring: 

• 2+ years’ experience in IT support (helpdesk, service desk, or desktop support) in a managed services environment  
  
• IT qualification and Microsoft Certifications 
  
• Microsoft 365 administration (user management, Exchange Online basics, Teams/SharePoint fundamentals), Active Directory 
  
• Basic Azure knowledge (identity concepts, resource basics) beneficial 
  
• Windows desktop support and troubleshooting; macOS support experience advantageous 
  
• Network troubleshooting fundamentals: LAN/Wi-Fi, firewalls, DHCP, DNS, TCP/IP 
  
• Comfort working with ticketing systems and maintaining clear technical notes and customer updates 
  
• Experience with RMM/PSA and documentation tools (N-able/N-central, Autotask, IT Glue), endpoint management (Intune)  
  
• Clear communication - you make technical things feel simple and manageable  
  
• Strong organisation and ownership in a fast-paced, ticket-driven environment  
  
• Driver’s license and willingness to travel locally  
  
• Real time ticket updates 
  
• Structured and ability to follow process  
  
• A mindset of learning, growth, and accountability 
  

Benefits

Why SOLID? 

• A people-first, values-driven culture 
  
• Real mentorship and hands-on learning - you won’t be left to figure it out alone  
  
• Clear growth pathways  
  
• A team that celebrates impact and progress 
  
• Flexible, modern workplace  
  
• Extra leave days – we believe in more time off for what matters! 
  
• Wellness perks, performance bonuses, and real recognition!    
  

Ready to grow? 

If you’re looking for a place where you can learn fast, contribute meaningfully, and become exceptional at what you do - we’d love to meet you.