CWT (TRAVEL) – CUSTOMER SUPPORT

Summary

We are seeking a dedicated and detail-oriented Customer Support Specialist to manage travel reservation inquiries and facilitate seamless booking experiences for our international clientele. This role is pivotal in ensuring high-quality service delivery within the IT Services sector, focusing on efficient handling of chat-based interactions and adherence to strict operational protocols. The ideal candidate will possess a strong command of written English and the ability to navigate complex travel systems, providing expert assistance with bookings, amendments, and cancellations while maintaining flexibility for rotational shift schedules.

Responsibilities

• Manage and resolve customer inquiries via chat channels with professionalism and speed.
  
• Execute travel reservations, ticketing, and booking modifications using Global Distribution Systems (GDS) such as Amadeus.
  
• Ensure all interactions strictly comply with established quality standards and internal process guidelines.
  
• Troubleshoot and solve customer issues related to travel logistics, cancellations, and itinerary changes.
  
• Deliver exceptional service to international travelers, addressing specific needs and cultural nuances.
  
• Maintain accurate records of all customer interactions and transactions within the designated systems.
  
• Adapt to and work effectively during rotational shift hours to support global operations.
  

Requirements

Requirements

• Proven experience in travel reservation support, specifically handling international chat processes.
  
• Proficiency in GDS platforms, with a strong preference for Amadeus knowledge.
  
• Excellent written English communication skills suitable for professional customer interactions.
  
• Demonstrated ability to manage problem-solving scenarios with a focus on customer satisfaction.
  
• Strong understanding of travel booking, ticketing, and amendment procedures.
  
• Flexibility to work rotational shifts as required by business operations.
  
• Commitment to maintaining high standards of quality and process compliance.