Technical Consultant

This is a remote position.

This new opportunity for the role of Technical Consultant at Ostratto will offer the successful candidate an exciting experience at the cutting-edge of technology in business.

Being a remote-based role, the successful candidate will be working in a technical team, gaining valuable skills in communication, organisation and research. The role will include tasks such as:

• Researching and identifying solutions to software and hardware issues for our clients
  
• Diagnose and troubleshoot technical issues (cloud-based software, communication tools, websites and databases, networks, security products, computer equipment, operating systems etc)
  
• Communicate with clients via either telephone or our support desk system within defined SLA's
  
• Provide prompt and accurate feedback to customer questions and issues by referring to our internal database or external resources to provide accurate technical solutions
  
• Prioritise and manage multiple support tickets at one time and follow up with clients to ensure their systems are fully functional after troubleshooting
  
• Assist the Sales team with technical queries and draft designs of potential new client implementations
  
• Build and deploy new client systems and complex platforms as required
  
• Researching and testing new solutions to add to our portfolio
  
• Properly escalate unresolved issues, where appropriate, to relevant internal teams
  

The successful candidate will not have to travel regularly as most of the work will be completed online other than an occasional trip to a customer or to a supplier.

The successful candidate will be given the opportunity to learn many aspects of a business such as customer service, sales and finance.

Requirements

By the nature of the work being completed, it is absolutely recommended that the candidate holds an interest in technology/computing and a basic ability to use it, with a preference to those that have demonstrable experience in the field.

The successful candidate will be able to showcase skills such as communication, problem-solving, accuracy, telephone etiquette, and reliability. A high level of organisation is expected for the successful candidate.

The successful candidate will have a keen willingness to develop their skills as well as learn new ones. Courses will be provided to cover certain technical knowledge if this is required - so an openness to completing these courses is essential for the candidate to be successful in this role.

Requirements

• Full clean driving licence
  
• Reliable car
  
• Amazing customer service skills and ability to resolve questions efficiently, effectively and politely
  
• Strong communication and interpersonal skills
  
• Social and outgoing and easily able to build relationships
  
• Perfect written and spoken English
  
• UK-based on UK timezone
  
• Internet connection at chosen place of work
  

It would be great if you had

• Knowledge of: Email, CRM, VOIP, Anti-virus, DNS, Client/server OS-based knowledge
  
• Awareness of: our products as outlined on our website
  
• Experience in using Google Workspace and Zoho products
  

Benefits

• Remote-working role - work from anywhere
  
• Company laptop provided
  
• Company phone number provided
  
• Flexibility with hours
  
• Relaxed working environment
  
• Learning courses provided
  
• Open-ended opportunity for technical development