IT Governance Associate

The IT Governance Associate is an initial six-month fixed-term role focused on strengthening IT governance, technical documentation, and knowledge management across the Group's critical IT environment.

The successful candidate will combine practical technical understanding with strong documentation and process discipline. Working closely with IT and relevant stakeholders, they will develop clear & robust SOPs; validate documentation through practical use; identify gaps, dependencies, and control weaknesses; and help establish standards that remain effective beyond the initial engagement.

Subject to performance, organizational requirements, and future business needs, there may be an opportunity to extend the engagement or transition into a permanent role within the Group.

Requirements

KEY RESPONSIBILITIES

Six-Month Deliverables

• A prioritized inventory of IT systems, processes, procedures, and existing documentation.
  

• Approved SOPs for agreed priority processes, stored in the company-controlled knowledge base with named owners and review dates.
  

• Validation evidence confirming priority documentation can be followed by an appropriately skilled user without undocumented assistance.
  

• A completed register of documentation gaps, continuity risks, control issues, owners, actions, and status.
  

• A completed handover package covering standards, ownership, review requirements, outstanding actions, and next steps.
  

IT Governance & Documentation

• Map and prioritize agreed critical IT systems, processes, procedures, and existing documentation.
  

• Develop clear, step-by-step SOPs, runbooks, process maps, and supporting technical documentation for in-scope activities.
  

• Establish and apply documentation standards covering ownership, version control, review cycles, approvals, and change history.
  

• Maintain a central, company-controlled knowledge base and ensure documentation remains current throughout the engagement.
  

Technical Validation & Knowledge Assurance

• Build sufficient working knowledge of relevant systems to understand and validate documented procedures through practical use.
  

• Test draft SOPs and runbooks by following the documented steps and confirming that they are complete, accurate, and workable.
  

• Identify missing steps, assumptions, dependencies, access requirements, and areas where critical knowledge remains undocumented.
  

• Troubleshoot technical issues where necessary to distinguish process or documentation gaps from underlying system issues.
  

Governance, Risk & Controls

• Identify processes where critical knowledge, access, or decision-making is overly concentrated and recommend appropriate mitigation.
  

• Document access, security, change, escalation, recovery, and other control-related procedures within the agreed scope.
  

• Highlight unclear ownership, control weaknesses, undocumented dependencies, or governance gaps and track agreed remediation actions.
  

• Maintain a structured register of documentation gaps, risks, dependencies, actions, owners, and status.
  

 Process Improvement & Standardization

• Standardize recurring IT workflows and documentation formats where appropriate.
  

• Identify inefficient manual steps, unclear hand-offs, and recurring friction, and recommend practical improvements.
  

• Ensure documentation and controls are updated and validated when approved system or process changes are implemented.
  

• Design documentation and governance practices that can be maintained effectively by internal teams.
  

Delivery & Stakeholder Coordination

• Deliver against an agreed six-month work plan with clear priorities, milestones, dependencies, and acceptance criteria.
  
• Provide regular progress updates on documentation coverage, validation status, unresolved gaps, and governance risks.
  
• Collaborate with the IT Manager and relevant process owners to gather technical input, validate procedures, and secure sign-off where appropriate.
  
• Complete a structured handover covering the knowledge base, documentation standards, ownership model, review cadence, and outstanding actions.
  

BEHAVORIAL EXPECTATIONS

• Treats incomplete, outdated, or untested technical documentation as an operational and governance risk and addresses it proactively.
  
• Builds documentation from practical understanding and evidence rather than simply transcribing information provided by others.
  
• Tests documentation in practice, identifies missing steps, and constructively challenges unclear assumptions or dependencies.
  
• Works independently against agreed priorities and milestones while escalating material technical risks or blockers appropriately.
  
• Applies high standards of confidentiality, access discipline, and responsible handling of sensitive IT information.
  
• Creates maintainable documentation standards and knowledge structures rather than one-off documents.
  
• Establishes clear, reusable documentation standards and knowledge structures, with defined ownership and review requirements, rather than creating one-off documents.
  

QUALIFICATION AND EXPERIENCE

Required:

• 4+ years' experience in IT governance, IT operations, systems administration, technical documentation, IT controls, or a related role with demonstrable hands-on technical exposure.
  
• Proven experience developing and maintaining SOPs, runbooks, process maps, knowledge bases, or technical procedures based on firsthand understanding of the underlying process.
  
• Practical working knowledge of core IT environments, including networking fundamentals, device and endpoint management, identity and access management, and business productivity platforms.
  
• Ability to understand and operate technical systems sufficiently to validate documentation, identify gaps, and engage credibly with technical stakeholders.
  
• Experience delivering a defined project or work stream to agreed milestones while coordinating with multiple stakeholders in a structured, process-driven environment.
  

Nice to have:

• Formal IT governance, audit, or service-management certification such as ITIL, COBIT, ISO 27001, CompTIA, Microsoft/Google, CISA, or similar.
  
• Experience independently building, restructuring, or administering a documentation system, wiki, or technical knowledge base using Notion, Confluence, SharePoint, or similar.
  
• Exposure to IT governance, compliance, audit, controls, or regulated environments where documentation quality, evidence, and control effectiveness are important.
  
• Project coordination or project-management experience, particularly within consulting, contract, multi-entity, international, or fast-scaling environments.
  

Progression:

Transition from the initial 6-month fixed-term contract to a permanent role requires:

• Successful completion of agreed six-month deliverables and milestones.
  
• Demonstrated ability to deliver IT governance independently, documentation, and control activities.
  
• Effective identification and resolution of documentation gaps, risks, and process weaknesses.
  
• Strong stakeholder collaboration and consistent quality of delivery.
  
• Satisfactory performance, organizational requirements, and a clear ongoing business need.
  

Benefits

Omnara Solutions LLC is part of a group of companies operating under the Nexus Solutions brand. At Nexus Solutions, we value each team member and believe in building high-performing teams within a collaborative, close-knit scale-up environment that encourages ownership, accountability, and long-term growth.

With European roots and operations across six countries, we have an established presence in Dubai and are now actively expanding our footprint in the region. As we grow, we are focused on strengthening our culture with people who are driven, commercially minded, and committed to building strong working relationships and a shared team spirit.

Our global team delivers a wide range of technology, operational, and consulting solutions to clients. In an increasingly complex and tightly regulated environment, our clients need more than just world-class technology, they need experienced partners who can guide them through regulatory, operational, and compliance challenges.

Why Join Us?
Make an Impact: Your work will directly contribute to our organizational growth and financial health.
Collaborate Globally: Work with dynamic teams across multiple countries
Innovative Environment: We value ideas and move fast to implement improvements
Great Culture: We work hard, support each other, and enjoy what we do.

What We Offer
Premium Medical Insurance: Your health and well-being are our priority.
Performance-Based Bonuses: Annual rewards based on your contribution and impact
Corporate Benefits: Including gifts for special occasions and team-building activities
Visa Sponsorship: Full visa support to ensure seamless work continuity.

At Nexus Solutions, we value our people and foster a culture of growth, collaboration, and innovation. By joining our team, you’ll be part of a company that appreciates your skills and empowers you to make a meaningful impact.