IT Support Specialist

IT Support Specialist
Location: Gurugam
1+ year contract-to-hire

One of our valuable clients has a vacancy for an IT support person in their esteemed organization. The JD for the IT support mentioned below.

Job Description:

• Delivering a client focused service experience for user queries in a professional and timely manner while demonstrating the highest standards of written and verbal communication;
  
• Logging in to taking calls on fix timings and log off at fixed time;
  
• Undertaking coordinated incident management in liaison with other operational teams;
  
• Maintain a standardized global service offering through peer group collaboration;
  
• Ownership of technology problems or requests until satisfactorily resolved;
  
• Working with the Service Desk, Problem Management and other technology teams to deliver continual service improvement and ensure business requirements are being met;
  
• Working with business teams to effectively manage computer assets through the lifecycle;
  
• Liaising with external vendors for support or maintenance work;
  
• Ability to work well under pressure, multi-task and work effectively with minimal supervision;
  

Requirements

• Education: Must be a Graduate
  
• Providing high level support of the Microsoft SOE - Windows 10, Office365, MacOS.
  
• Ability to support and troubleshoot issues with technologies including but not limited to: Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (iPass/VPN), Cisco VoIP phones and Apple iPhone;
  
• Providing high level support of the Microsoft SOE - Windows 10, Office365;
  
• Thorough knowledge of Desktop, LAN, peripheral device installation and support is essential;
  
• Build and share knowledge of business applications across the group;
  
• Familiarity with iPhone and iPad client, Android, and management software;
  
• Ability to acquire knowledge of business applications where first\second level support may be required.