Sales Operations Executive

Role: Sales Operations Executive (Fresher)
Location: Surat (Onsite)
Experience: 0 to 1 Year (Freshers can apply)
Education: BE/Btech is CS/IT
Website: www.videosdk.live

About the Role

We are looking for a detail-oriented and proactive Sales Operations Executive to support our sales team by ensuring smooth day-to-day operations. This role is ideal for fresh graduates who enjoy working with data, processes, and customer interactions while collaborating closely with the sales and customer success teams.

Key Responsibilities

• Own and manage inbound and outbound sales pipeline tracking.
  

• Maintain CRM hygiene by ensuring all customer interactions, follow-ups, and notes are updated accurately.
  

• Coordinate daily sales scrums and assist in pipeline review meetings.
  

• Support customer onboarding and track product adoption and usage.
  

• Monitor customer engagement, identify potential churn risks, and proactively escalate concerns to the relevant teams.
  

• Prepare and maintain sales reports, dashboards, and operational metrics.
  

• Coordinate with Sales, Customer Success, and Product teams to ensure seamless execution of sales processes.
  

• Identify process improvement opportunities to increase team efficiency.
  

Required Skills

• Strong communication and coordination skills.
  

• Excellent organizational and time management abilities.
  

• High attention to detail.
  

• Good analytical and problem-solving skills.
  

• Comfortable working with spreadsheets and CRM tools.
  

• Quick learner with a proactive mindset.
  

• Ability to multitask in a fast-paced environment.
  

Preferred Qualifications

• Familiarity with CRM platforms such as HubSpot, Zoho CRM, Salesforce, or similar is a plus.
  

• Internship experience in Sales, Operations, Customer Success, or Business Development is an advantage.