Client Relations

We are seeking a Client Relations professional to support positive, long-term relationships with our clients. This role focuses on maintaining regular communication, understanding client needs, providing relevant information, and helping ensure a consistent and professional experience.

The ideal candidate is personable, organized, and comfortable working directly with clients. This position will collaborate with internal teams to support client needs while maintaining strong communication and dependable follow-through.

Responsibilities

• Build and maintain positive, professional relationships with clients
  
• Serve as a point of contact for routine client communication
  
• Learn about individual client needs, priorities, and expectations
  
• Provide information regarding company services, programs, and current initiatives
  
• Maintain regular follow-up with clients regarding ongoing needs and open items
  
• Respond to routine client questions and help determine appropriate next steps
  
• Coordinate with internal teams when additional information or support is required
  
• Keep clients informed of relevant updates and available resources
  
• Gather client feedback and communicate useful insights internally
  
• Maintain accurate records of client conversations and activities
  
• Help identify recurring client needs and opportunities to improve the overall experience
  
• Prepare client information, updates, and supporting materials as needed
  
• Maintain current knowledge of company services and processes
  
• Support client satisfaction and ongoing engagement initiatives
  
• Participate in client meetings, programs, and special projects
  
• Assist with additional client relationship activities as needed
  

Requirements

Bachelor’s degree or 1–2 years of relevant professional experience
Strong written and verbal communication skills
Excellent interpersonal and relationship-building abilities
Professional and confident when communicating directly with clients
Strong listening and problem-solving skills
Excellent organization and follow-through
Ability to manage multiple client conversations and priorities
Detail-oriented, dependable, and adaptable
Comfortable collaborating with multiple internal teams
Ability to learn company services, processes, and resources
Previous experience in client relations, client services, customer success, account support, hospitality, or another client-facing environment is preferred

Benefits

Comprehensive training and ongoing support
Hands-on client relationship experience
Professional development opportunities
Collaborative and team-oriented work environment
Exposure to client engagement and business operations
Opportunities to strengthen communication, relationship-management, and problem-solving skills
Opportunities for continued growth and increased responsibility


Orlando, FL