Credit Team Leader

About the Role:

JD Group is looking for an experienced Credit Team Leader to manage and support a team of Credit Associates handling Australian mortgage applications. The role involves overseeing daily operations, ensuring workflow efficiency, maintaining service quality, and supporting team development.

You will work closely with the Credit Manager and Australian mortgage brokers to ensure accurate loan assessments, compliance with lending policies, and smooth processing throughout the entire loan journey, from document collection to settlement and post-settlement follow-up.

Job Responsibilities:

• Lead, coach, and support a team of Credit Associates.

• Monitor daily workflows, productivity, and operational efficiency.

• Provide regular feedback, mentoring, and performance reviews.

• Oversee loan assessments and ensure compliance with lending policies.

• Assist brokers with complex loan scenarios and credit recommendations.

• Manage CRM updates, lender data entry, and loan documentation.

• Coordinate with the Credit Manager on training, team development, and process improvements.

• Maintain high standards of service quality and credit assessment.

• Support team members in achieving individual and team performance goals.

Skills & Qualifications:

• Minimum 3 years of experience in the Australian mortgage industry, particularly in credit.

• Bachelor’s degree in Business or a related field.

• Strong knowledge of loan processing, credit assessment, and lending compliance.

• Experience with CRM platforms such as Mercury (M5/Nexus), MyCRM, Infynity, ApplyOnline, Podium, or similar systems.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication, organisational, and time-management abilities.

• Proven ability to lead, mentor, and motivate a team.

• A proactive, supportive leadership style with a genuine interest in employee development.

• Ability to manage multiple tasks while maintaining accuracy and efficiency.