Senior Solutions Designer – CRM

Position: Senior Solutions Designer – CRM
Client: Ontario Public Service – Health Services Cluster
Location: 5700 Yonge Street, Toronto, ON
Work Arrangement: 100% Onsite – 5 days per week
Contract: November 2, 2026 – October 5, 2027
Extension: 1 possible extension, subject to contract terms
Hours: 7.25 hours/day, Monday–Friday, within 8:00 AM–5:00 PM
Security Requirement: CRJMC
Openings: 1
Position Overview
Our client, the Ontario Public Service – Health Services Cluster, is seeking a Senior Solutions Designer – CRM with strong hands-on Salesforce solution design, configuration, development, integration, and production support experience.
The successful candidate will work on complex CRM solutions within a healthcare environment, with a strong focus on Salesforce, Vlocity/OmniStudio, Lightning Web Components (LWC), Experience Cloud, Dynamic Forms, integrations, accessibility, security, and Agile delivery.
This role requires a highly hands-on technical professional who can design, configure, troubleshoot, document, test, and support enterprise Salesforce solutions across Development and Production environments.
Key Responsibilities
The Senior Solutions Designer will be responsible for:

• Designing hosting technology and application solutions based on client service specifications, standards, policies, and best practices.
  
• Planning, implementing, configuring, and supporting complex Salesforce CRM systems.
  
• Designing, developing, configuring, maintaining, and troubleshooting Salesforce solutions.
  
• Ensuring application solutions are implemented in accordance with approved business requirements.
  
• Configuring and integrating Salesforce with other applications using web services and other integration mechanisms.
  
• Conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
  
• Designing and supporting prototypes and proof-of-concepts.
  
• Conducting technical research and assessing options for complex design issues.
  
• Performing root-cause analysis to troubleshoot and resolve defects, incidents, and production issues.
  
• Diagnosing application issues and determining appropriate methods for incident management.
  
• Developing and maintaining system design models, technical specifications, program code, and technical documentation.
  
• Creating and maintaining build books and implementation documentation.
  
• Supporting performance measurement and documenting new environments.
  
• Designing and developing web applications that function across modern browsers, platforms, and mobile devices.
  
• Ensuring solutions meet AODA/accessibility requirements.
  
• Applying appropriate usability, security, privacy, and technical design principles to web and mobile applications.
  
• Ensuring Salesforce security configurations comply with organizational requirements.
  
• Participating in Agile delivery using epics, features, user stories, story points, and related Agile practices.
  
• Contributing to project planning, work breakdown structures, resource estimates, and technical delivery plans.
  
• Implementing and supporting CI/CD practices.
  
• Ensuring unit testing meets expected functionality requirements.
  
• Providing application fixes and technical support during User Acceptance Testing (UAT) and deployment activities.
  
• Supporting defect management and resolution throughout the testing lifecycle.
  
• Supporting production deployment and post-implementation activities.
  
• Ensuring compliance with applicable architecture frameworks, enterprise standards, security requirements, and development methodologies.
  
• Preparing knowledge-transfer materials and providing knowledge transfer to project and support teams.
  
• Developing and/or supporting training and communication materials for large-scale system implementations.
  

Communication & Stakeholder Management
The successful candidate must have:

• Strong verbal and written communication skills.
  
• Strong interpersonal, consulting, and negotiation skills.
  
• Ability to engage effectively with business, technical, and project stakeholders.
  
• Experience monitoring project progress, identifying and resolving issues, and reporting status to business and I&IT management.
  
• Experience developing or supporting training and communication materials for large-scale system implementations.
  
• Strong collaboration and team-player skills.
  
• Demonstrated ability to meet strict deadlines and manage competing priorities.
  

Analytical & Problem-Solving Skills

• Excellent analytical, problem-solving, and decision-making abilities.
  
• Proven troubleshooting and diagnostic experience.
  
• Experience analyzing and resolving issues involving applications, systems, software, hardware, or telecommunications.
  
• Strong root-cause analysis and incident-resolution capabilities.
  
• Experience providing fixes to support UAT, deployment, and production activities.
  
• Highly organized, detail-oriented, flexible, motivated, and creative approach to complex technical problems.
  
• Demonstrated ability to manage multiple priorities while maintaining quality and delivery timelines.
  

Ideal Candidate Profile
The ideal candidate is a senior hands-on Salesforce Solutions Designer who combines enterprise CRM architecture/design skills with strong practical configuration and development experience.

Requirements

Mandatory Qualifications / Must-Haves
Candidates must demonstrate the following:
Salesforce – Hands-On Experience

• 5+ years of recent, hands-on experience designing, configuring, developing, maintaining, and supporting Salesforce solutions.
  
• Strong hands-on experience configuring and troubleshooting Salesforce implementations in both Development and Production environments.
  
• Salesforce Certified Experience Cloud Consultant – Mandatory
  
• Salesforce Certified Platform Developer I
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Administrator
  
• 3+ years of experience with Lightning Web Components (LWC)
  
• Hands-on experience with Salesforce Dynamic Forms.
  

Vlocity / Salesforce OmniStudio – Mandatory
Demonstrated hands-on experience with Vlocity platform capabilities, including:

• FlexCards
  
• DataRaptors
  
• Integration Procedures
  
• Calculation Matrices
  
• Calculation Procedures
  
• OmniScripts
  
• Vlocity Data Model
  
• Salesforce Lightning Web Components (LWC)
  

Salesforce Integration – Mandatory

• Demonstrated experience integrating Salesforce with internal/subsidiary applications using web services or other integration mechanisms.
  
• Experience troubleshooting Salesforce integrations across Development and Production.
  
• Strong understanding of Salesforce security settings, governor limits, and platform limitations.
  
• Experience with CI/CD, preferably within Salesforce implementation projects.
  
• MuleSoft knowledge is considered an asset.
  

AODA / Accessibility – Mandatory

• Demonstrated experience implementing AODA-compliant solutions.
  
• Understanding of accessibility requirements when designing and developing web and mobile applications.
  

Healthcare / Public Sector Experience

• 5+ years of experience working in the healthcare industry, specifically supporting and maintaining systems such as:
  
  • Long-Term Care systems
    
  • Electronic Medical Records (EMRs)
    
  • Hospital Information Systems (HISs)
    
  • Clinical Assessment tools
    
  • Ontario Healthcare Reporting Standards (OHRS) compliant systems
    
• Knowledge of personal health information protection legislation and its application to the development and maintenance of healthcare systems containing personal health information is preferred.