Manager - Program Management, College Operations

Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)
Working Days: Monday to Friday (1st & 3rd Saturdays working)
Work Mode: 100% On-site
Location: Designated Partner Colleges & IIDE Andheri Campus

About IIDE:
IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role:

As the Manager – College Operations & Student Success at Mumbai, you will play a pivotal role in driving operational excellence, academic outcomes, and student success across a portfolio of designated partner colleges. This leadership role involves overseeing portfolio performance, managing cross-functional coordination, strengthening institutional partnerships, and ensuring seamless academic and operational delivery while maintaining high standards of student experience and brand representation. You will lead and develop on-ground teams, collaborate with internal stakeholders, and drive measurable impact across academic quality, examinations, placements support, and portfolio growth.

What You’ll Do:

● Portfolio Performance & Outcome Accountability:

○ Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and operations.
○ Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction.
○ Use portfolio-level data to identify trends, risks, and systemic gaps, driving corrective interventions through teams.
○ Ensure consistency in program standards, student experience, and brand representation across colleges.
○ Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.

● Leadership, Talent Strategy & Accountability:

○ Lead, coach, and develop on-ground college teams with clear accountability for outcomes.
○ Define performance expectations, role ownership, and growth pathways.
○ Conduct regular performance reviews, feedback conversations, and capability-building discussions.
○ Identify skill gaps and drive targeted training, coaching, or role realignment.
○ Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.
○ Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across college operations.

● Institutional Partnerships & Portfolio Growth:

○ Own senior-level relationships with Principals, HODs, Deans, and administrative leadership.
○ Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.
○ Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment.
○ Identify opportunities for portfolio expansion, new batches, and program growth.
○ Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.

● Academic Quality, Examinations & Student Success:

○ Govern academic quality across colleges including trainer effectiveness, content delivery, and batch performance.
○ Own examination readiness and outcome governance, ensuring timely planning, coordination, compliance, and smooth execution.
○ Review academic, examination, and student success data to identify quality risks and preparedness gaps.
○ Ensure timely interventions for at-risk students, batches, or colleges.
○ Champion a strong student success culture through engagement, industry exposure, and community initiatives.

● Placements Enablement & Outcome Support:

○ Partner with central placements and career services teams to support placement readiness across colleges.
○ Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes.
○ Track and review placement-related metrics at a portfolio level including readiness, participation, and outcomes.
○ Work with college leadership to resolve structural or operational barriers impacting placement outcomes.
○ Act as the college-facing escalation and governance owner for placement-related challenges.

● Additional Duties:

○ Drive operational excellence and continuous improvement initiatives across partner college operations.
○ Ensure alignment between internal teams and partner colleges for seamless program execution and student success.
○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

● Must-Have:

○ 5-10 years of experience in education operations, academic programs, student success, or related domains.
○ Proven experience managing multiple colleges, campuses, or large-scale education programs.
○ Strong people leadership experience with demonstrated ownership of outcomes.
○ Strong stakeholder management skills with experience engaging senior institutional stakeholders.
○ Data-driven mindset with strong analytical, communication, and problem-solving abilities.
○ Ability to balance strategic thinking with hands-on execution.

● Should Have:

○ Experience driving operational excellence, SOP implementation, and scalable education processes.
○ Exposure to academic governance, examinations management, student engagement, and placement enablement.
○ Ability to manage complex stakeholder conversations and navigate institutional partnerships effectively.
○ Strong cross-functional collaboration skills across admissions, academics, marketing, and placements teams.

● Nice to Have:

○ MBA / PGDM or equivalent postgraduate qualification.
○ Experience working in high-growth education environments or EdTech ecosystems.
○ Based in Mumbai or open to frequent travel across partner college locations.

Why Join IIDE?

● Work with one of India’s fastest-growing digital education brands.
● Lead high-impact partnerships across reputed colleges and institutions.
● Drive meaningful student success and academic outcomes at scale.
● Collaborate with cross-functional teams in a high-growth, dynamic environment.
● Opportunity to shape institutional excellence and portfolio growth.

Who You’ll Thrive As

You’re someone who:
● Takes ownership and thrives in outcome-driven environments.
● Is highly structured, analytical, and operationally strong.
● Builds trusted relationships with senior stakeholders and institutional leaders.
● Enjoys mentoring teams and driving accountability.
● Can seamlessly switch between strategic thinking and hands-on execution.
● Is passionate about education, student success, and building scalable impact.