Recall Service Specialist

Review safety investigations to interpret and assess the potential root cause, scope and complexity of vehicle issues and their potential remedy options and service impact.

• Conduct Recall Service analysis, which includes reviewing repair procedures, engineering reports, repair concerns, CAD, tools, time studies, part / fastener / chemical catalogs, ordering & inspecting parts, locating & inspecting vehicles, etc.
• Collaborate with cross-functional teams to further understand remedy and service solutions and their required parts, materials, and repair operations.
• Coordinate and lead multiple safety recall activities simultaneously while maintaining accuracy, quality, and on-time delivery.
• Coordinate labs, tools, vehicles, and parts to support remedy trial remove and install events, for lab activities or vehicle inspections.
• Participation in lab events, whether as lead or support, and follow up on next steps and documentation of the activity is required.
• Track project milestone activities, identify risks, provide timely status updates, and ensure follow-through action items.
• Be a back-up to the Advanced Service Methods Manager, as needed, performing tasks such as chairing the Remedy Steering Committee meetings, maintaining project logs, scheduling and leading meetings, process development, and monitoring / actioning active investigations for movement through the process.

Requirements

Basic Qualifications:

• Minimum 3 years of hands-on automotive diagnostic and repair experience, including responsibility for vehicle diagnosis, repair execution, and validation of repair effectiveness in a dealership, fleet, OEM, or independent repair facility. Experience must be based on direct vehicle troubleshooting and repair activities, rather than solely on technical support, training, quality, validation, or engineering support functions.
• Minimum of a Bachelor’s Degree in Business, Automotive Technology or other Technical degree from an accredited university.
• Minimum 5-8 years of OEM automotive experience, including service engineering, vehicle engineering, vehicle development, technical support, or related technical discipline.
• Preferred 2-5 years of experience with in automotive processes, products, or service / engineering operations.
• Strong Organizational and Project management skills, with the ability to manage multiple projects simultaneously, prioritize accordingly, and provide regular status updates on results, open items, and next steps.
• Must be a proven self-starter requiring minimal management direction, with demonstrated ownership, initiative, accountability, and follow-through to meet required deadlines.
• Excellent attention to detail and commitment to accuracy.
• Ability to build effective working relationships collaborating across cross-functional organizations at all levels, including leading individuals and teams to acquire necessary information to support remedy service solutions.
• Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.), with a solid understanding of vehicle diagnosis, repair processes, and dealership service operations.
• Strong demonstration of oral, written, and listening communication skills.
• Position is 100% onsite at Auburn Hills CTC facility. Local travel may be required to contracted service information providers, QEC, assembly plants, vehicle containment or yard-hold locations, supplier facilities, dealerships, and other sites supporting recall investigation and remedy development activities.
• Strong PC skills (Excel, Word, PPT, AI / Copilot, CAD, Outlook, etc.).

Preferred Qualifications:

• Demonstrated hands-on experience diagnosing and repairing automotive systems, including the ability to evaluate service feasibility, repair complexity, tooling requirements, and dealer execution considerations.
• Certification by State and/or National Institute of Automotive Service Excellence (ASE) in any or all eight areas of automotive repair.
• Understanding of manufacturing, supply chain, and purchasing operations.
• Diagnostic skills in technical subjects required for field support.
• Understanding of EBOM; SBOM; AMPS; Change Notices, CAD.
• Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization.