Network Support Engineer

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote
Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating
devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling
condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:
• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved
runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack
• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration
• Perform basic level initial actions (only as instructed by the Remote Support Team), such
as:
o Connecting console and granting remote access session (screen share/terminal access
where applicable).
o Executing clearly provided command steps (copy/paste) when approved.
o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly
instructed and approved

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
  

• 2+ years of hands-on experience supporting enterprise network infrastructure.
  
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
  
• Experience with console connections and network device installation.
  
• Familiarity with structured cabling and patch panels.
  
• Ability to follow technical instructions accurately and work within documented procedures.
  
• Strong troubleshooting and problem-solving skills.
  
• Excellent communication skills and ability to work effectively with remote technical teams.
  
• Ability to work independently at customer sites.
  
• Willingness to travel to customer locations when required.
  

• Working at Heights Training Certificate.
  Medical Fitness Certificate.
  

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
  
• Good internet connection
  
• Laptop (with console software like PuTTY) and proper console drivers
  
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
  
• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
  
• Console cable - RJ45-to-USB-C
  
• Console cable - RJ45-to-mini-USB
  
• Multimeter (to check power output if needed)
  
• Laptop – MS Teams, Zoom, Putty ,Webex
  
• Cat5 cable (Straight 1, Crossover cable 1)
  
• 4G Connection Dongle
  
• Basic Screwdriver Kit
  
• PPE Kits.
  

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
  
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
  
• Experience working in data centers or enterprise network environments.
  
• Familiarity with ITIL processes and ticketing systems.
  

Key Skills

• Proficient in English Language
  
• Network Device Installation
  
• Hands & Feet Support
  
• Rack & Stack
  
• Structured Cabling
  
• Console Access
  
• Switches, Routers & Firewalls
  
• Basic Network Configuration
  
• Hardware Troubleshooting
  
• Communication & Customer Service
  
• Documentation & Reporting