Quality Assurance Analyst - Advanced

The South Carolina Department of Health & Human Services (SCDHHS) is the State Medicaid

Agency for South Carolina. The Medicaid Management Information System (MMIS)

Replacement and Member Management Replacement Systems projects are the largest

Information Technology projects the State will undergo in collaboration with the SCDHHS

Project Management Office (PMO). The PMO is responsible for staffing all SCDHHS projects

as well as establishing and monitoring IT related governance and standards, which are

followed by all enterprise project teams.

The Quality Assurance Analyst will be assigned to projects for the South Carolina Department

of Health and Human Services (SCDHHS), the Medicaid Agency for SC.

Candidates who enjoy working on complex, change-oriented projects will find this position

attractive.

WHY IS THIS POSITION OPEN (new role, increased work load, new dept., resignation,

promotion)?

This is a new position, due to increased workload.

SCOPE OF THE PROJECT:

SCDHHS is seeking a Quality Assurance Analyst to assist with implement small to

large projects.

POSITION:

Quality Assurance Analyst - Advanced

PRE-EMPLOYMENT CHECKS?

State mandatory - Criminal, Credit and E-Verify background checks

Objectives to Be Fulfilled by Candidate:

This position is for a Quality Assurance resource on the Systems Applications

Integration and Development team and serves as a system testing specialist on SC

DHHS enrollment and eligibility systems, to include document management and

workflows. Serves as a technical resource for agency projects, regarding Medicaid

enrollment, eligibility, and claims processing and their related sub-systems. Uses

expertise to evaluate proposed and implemented solutions as well as recommend

improvements.

• Develop test plans, QA and/or User Acceptance Testing processes and test

cases for product management and software development teams.

Design and support user interface testing application and regression testing software.

Test software applications for reliability and stability.

Implement testing programs to perform quality assurance on technical applications

including negative testing and usability.

Perform Smoke test, System Integration Test and End to End test on various

systems/Applications.

-Proactively identifies issues, and action items leading to possible solutions by planned

due date or report impediments to finding a timely solution and coordinate with

leadership and technical resources at all levels.

• Participate in projects to perform quality assessments that expose security

flaws, reveal defects and identify areas of optimization.

Define, implement, and evangelize best practices, processes, and policies which are

established internally and by applying industry best practices.

Ensure projects adhere to software testing governance policies, best practices and

guidelines and recommend improvements.

Maintain database with product defects, user reviews, survey information and

functional improvements.

Coordinate with product development teams and software engineers to recommend

solutions to maximize performance and efficiency.

- Advises on best practices regarding industry standards. Maintains issues in

defect database and participates in collaborative efforts to resolve and coordinate with

leadership and technical resources at all levels.

• Perform reviews, walkthroughs, or inspections and adhere to established

governance standards.

Provides oversight/approval of vendor unit/system integrated test plans and test results.

Provide guidance on the preparation/review of test plans.

Provide guidance on the preparation/review of test scripts/scenarios.

Preparation/review of test reports.

Checking progress against targets, report as necessary and take action to resolve

exceptions.

- Collaborates with internal stakeholders and technicians at all levels; document

feedback and reports of testing outcomes to management. Work with architects,

technicians, and management on project testing and complete assigned tasks in a

timely fashion.

REQUIRED SKILLS (RANK IN ORDER OF

IMPORTANCE):

-5+ years’ experience in Quality Assurance &

Quality Control.

-5+ years translating business requirements or

policy documentation into test cases and

scenarios; building test cases and scenarios

into test systems.

-3+ years’ experience in Sahi Pro/Selenium

Automation Framework.

-Design and Develop Test Automation Scripts

using Test Automation Guidelines.

-Working knowledge of ONE of the

following: Spice, TPI, TMMI, CMMI OPF,

OPD and PPQA process areas.

-Direct hands on experience with formal test

design techniques like Equivalence Class

Partitioning and Pairwise Analysis.

PREFERRED SKILLS (RANK IN ORDER OF

IMPORTANCE):

Preferred Skills:

-5+ years large enterprise or e-business

systems experience.

-3 years Medicaid or healthcare experience;

Deep knowledge of healthcare operations

(preferably Medicaid), business processes.

-Experience with X.12 Standards and HIPPA

EDI Transactions.

-Proficient in Atlassian tool suite including

JIRA and Confluence.

-Prior experience working in a standard

SDLC (waterfall methodology) & in an

AGILE delivery.

-Experience with test design tools like PICT

or equivalent orthogonal based tools.

REQUIRED EDUCATION:

Bachelor’s degree in a technical, business, or

healthcare field. Or 5+ years of equivalent

experience in Quality Assurance.

ADDITIONAL SKILLS/DUTIES:

-Superb written and oral communications

skills, including the ability to write

requirements and Use Cases. Very Strong

proficiency in English is required.

-Document and support development of test

scenarios/cases and the execution of testing

activities.

-Should be able to communicate and publish

status reports of all open issues and gaps

found during test phase and articulate the

details to the Development teams.

Requirements

COMPANY / DEPARTMENT CULTURE:

The South Carolina Department of Health & Human Services (SCDHHS) is the State Medicaid Agency for South Carolina.  The Medicaid Management Information System (MMIS) Replacement and Member Management Replacement Systems projects are the largest Information Technology projects the State will undergo in collaboration with the SCDHHS Project Management Office (PMO). The PMO is responsible for staffing all SCDHHS projects as well as establishing and monitoring IT related governance and standards, which are followed by all enterprise project teams.

The Quality Assurance Analyst will be assigned to projects for the South Carolina Department of Health and Human Services (SCDHHS), the Medicaid Agency for SC.

Candidates who enjoy working on complex, change-oriented projects will find this position attractive.

Objectives to Be Fulfilled by Candidate:

This position is for a Quality Assurance resource on the Systems Applications Integration and Development team and serves as a system testing specialist on SC DHHS enrollment and eligibility systems, to include document management and workflows. Serves as a technical resource for agency projects, regarding Medicaid enrollment, eligibility, and claims processing and their related sub-systems. Uses expertise to evaluate proposed and implemented solutions as well as recommend improvements.

• Develop test plans, QA and/or User Acceptance Testing processes and test cases for product management and software development teams.

Design and support user interface testing application and regression testing software.

Test software applications for reliability and stability.

Implement testing programs to perform quality assurance on technical applications including negative testing and usability.

Perform Smoke test, System Integration Test and End to End test on various systems/Applications.

-Proactively identifies issues, and action items leading to possible solutions by planned due date or report impediments to finding a timely solution and coordinate with leadership and technical resources at all levels.

• Participate in projects to perform quality assessments that expose security flaws, reveal defects and identify areas of optimization.

Define, implement, and evangelize best practices, processes, and policies which are established internally and by applying industry best practices.

Ensure projects adhere to software testing governance policies, best practices and guidelines and recommend improvements.

Maintain database with product defects, user reviews, survey information and functional improvements.

Coordinate with product development teams and software engineers to recommend solutions to maximize performance and efficiency.

• Advises on best practices regarding industry standards. Maintains issues in defect database and participates in collaborative efforts to resolve and coordinate with leadership and technical resources at all levels.
• Perform reviews, walkthroughs, or inspections and adhere to established governance standards.

Provides oversight/approval of vendor unit/system integrated test plans and test results.

Provide guidance on the preparation/review of test plans.

Provide guidance on the preparation/review of test scripts/scenarios.

Preparation/review of test reports.

Checking progress against targets, report as necessary and take action to resolve exceptions.

- Collaborates with internal stakeholders and technicians at all levels; document feedback and reports of testing outcomes to management. Work with architects, technicians, and management on  project testing and complete assigned tasks in a timely fashion.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

-5+ years’ experience in Quality Assurance & Quality Control.

-5+ years translating business requirements or policy documentation into test cases and scenarios; building test cases and scenarios into test systems.

-3+ years’ experience in Sahi Pro/Selenium Automation Framework.

-Design and Develop Test Automation Scripts using Test Automation Guidelines.

-Working knowledge of ONE of the following:  Spice, TPI, TMMI, CMMI OPF, OPD and PPQA process areas.

-Direct hands on experience with formal test design techniques like Equivalence Class Partitioning and Pairwise Analysis.

-Experience with test design tools like PICT or equivalent orthogonal based tools.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

Preferred Skills:

-5+ years large enterprise or e-business systems experience.

-3 years Medicaid or healthcare experience; Deep knowledge of healthcare operations (preferably Medicaid), business processes.

-Experience with X.12 Standards and HIPPA EDI Transactions.

-Proficient in Atlassian tool suite including JIRA and Confluence.

-Prior experience working in a standard SDLC (waterfall methodology) & in an AGILE delivery.

REQUIRED EDUCATION:

Bachelor’s degree in a technical, business, or healthcare field. Or 5+ years of equivalent experience in Quality Assurance. ADDITIONAL SKILLS/DUTIES:

-Superb written and oral communications skills, including the ability to write requirements and Use Cases. Very Strong proficiency in English is required.

-Document and support development of test scenarios/cases and the execution of testing activities.

-Should be able to communicate and publish status reports of all open issues and gaps found during test phase and articulate the details to the Development teams.