Join Our Talent Community!

JW Affinity IT is continuously building connections with Professionals who are interested in future roles supporting secure enterprise network environments.

If you have professional experience in the relevant field, we look forward to connecting with you!

About This Pipeline

Applying to this evergreen posting places you into our talent community for consideration as new openings arise that align with your background.

Job Summary

Provides functional and technical support for district software applications. Diagnoses incidents, assists users, manages tickets and access, performs application configuration and testing, coordinates with vendors and development teams, and creates knowledge articles to promote reliable application use.

Requirements

·         Associate or bachelor’s degree in information technology, business systems, or a related field, or equivalent experience

·         3–5 years of application support or service desk experience

·         Knowledge of ticketing systems, SQL fundamentals, user/access administration, testing, and troubleshooting

·         Ability to translate user issues into technical requirements

·         Strong customer service, communication, and documentation skills. K–12 or enterprise application experience preferred.

Equivalent combinations of education, certifications, and relevant professional experience may be considered. Assignment-specific requirements may apply.

Benefits

Benefits

• Health Care Plan (Medical, Dental & Vision)
  
• Retirement Plan (401k,with matching)
  
• Life Insurance Plan
  
• PTO
  
• Short Term & Long-Term Disability
  
• Internet & Phone Allowance (for applicable roles)
  
• Wellness Resources (EAP)
  
• Pet Insurance
  
• Work-Life balance
  
• Flexible Hours
  
• Full-Time Permanent Positions
  

JW Affinity IT  is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. We take the time to understand our clients’ needs to successfully develop, implement, and manage each initiative. JW is a certified small, woman- and minority-owned business through the National Minority Supplier Development Council.

We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.