IT Site Support Analyst I

• Troubleshoot and resolve IT issues raised by internal users.
  
• Manage incidents, service requests and technical issues through the IT Service Management system.
  
• Install, configure, update and deploy software and computer equipment.
  
• Set up, maintain, replace and troubleshoot laptops, desktops and other end-user devices.
  
• Manage IT asset inventory, lifecycle tracking, audits and documentation.
  
• Support IT hardware procurement and warranty services.
  
• Provide support for:
  
  • Wired and wireless networks
    
  • Wi-Fi access points
    
  • Printers and multifunction devices
    
  • Conference rooms and A/V equipment
    
  • Servers and network infrastructure
    
• Provide L2/L3 infrastructure support across the AE site.
  
• Escalate complex technical issues to the appropriate support teams.
  
• Support IT projects, office expansion, relocation and technology refresh initiatives.
  
• Create and maintain technical documentation and knowledge base articles.
  
• Assist with onboarding and IT training for new employees and internal users.
  
• Work closely with managers and department heads to resolve advanced technical issues and prioritise IT requirements.
  
• Work with vendors, suppliers and the Purchasing Team on IT-related matters.
  
• Support manufacturing-related systems and equipment, including IoT and PLC environments.
  
• Evaluate and recommend hardware and software solutions to improve IT system performance and efficiency.
  
• Perform root cause analysis and technical problem solving.
  

Requirements

Candidates should have hands-on experience with:

• Microsoft Windows, Outlook and Microsoft Office
  
• Microsoft Active Directory, including domain accounts and DHCP
  
• Local and network printers / multifunction devices
  
• Wired and wireless LAN configuration and installation
  
• iOS and Android mobile device setup and configuration
  
• Laptop and desktop setup, deployment and repair
  
• Server and network infrastructure
  
• Project coordination / project management
  

Experience with the following infrastructure is preferred:

• Dell Servers
  
• VxRail
  
• Nutanix
  
• Cisco 9300 Switches
  
• Cisco VoIP
  
• Wireless Access Points