EUC Support Engineer

Job Overview

We are looking for an experienced EUC Support Engineer to provide onsite IT support, troubleshoot end-user hardware and software issues, and ensure smooth day-to-day IT operations at the client site.

Key Responsibilities

Provide Level 1 and Level 2 onsite technical support to end users.

Troubleshoot desktops, laptops, monitors, keyboards, mice, printers, scanners, and other IT peripherals.

Install, configure, and maintain Windows operating systems and business applications.

Support Microsoft Office 365, Outlook, Teams, and other standard productivity applications.

Perform hardware diagnostics, software installation, system upgrades, and basic troubleshooting.

Support user account setup, password resets, and access-related issues in coordination with the relevant teams.

Troubleshoot network connectivity issues, including LAN, Wi-Fi, VPN, and IP configuration.

Support printer installation, configuration, and connectivity issues.

Manage IT tickets, document troubleshooting steps, and ensure timely resolution in line with SLAs.

Coordinate with remote IT teams and vendors for escalated issues.

Maintain IT asset inventory and assist with hardware deployment and replacement activities.

Required Skills and Experience

Minimum 2–3 years of experience in EUC, desktop support, or IT field support.

Strong hands-on experience with Windows 10/11 troubleshooting.

Good knowledge of desktops, laptops, printers, scanners, and IT peripherals.

Basic knowledge of networking, TCP/IP, DNS, DHCP, LAN, and Wi-Fi troubleshooting.

Familiarity with Microsoft 365 applications, Active Directory, and user account management.

Experience with ticketing tools and IT service management processes.

Strong communication, customer service, and troubleshooting skills.

Ability to work independently onsite and coordinate with remote support teams.

Preferred Skills

Experience with SCCM/MECM, Microsoft Intune, and endpoint management.

Knowledge of ITIL processes and SLA-based support.

Experience in enterprise or industrial-site IT support.