Reservationist/ Receptionist -Apex System Expert

Lodge in Hluhluwe is seeking a highly organized, professional, and guest-centric Reservationist / Receptionist. The ideal candidate must possess extensive luxury hospitality front-office experience and a mandatory, advanced working knowledge of the Apex booking system. This is a live-in bushveld role requiring dedication, flawless admin skills, and premium client interaction.


Key Responsibilities

• Reservations Management: Administer room allocations, direct individual check-ins, and complex tour operator itineraries via the Apex platform.
  
• Front Desk Excellence: Deliver premium guest reception, managing check-ins, orientation, spa bookings, and check-outs efficiently.
  
• Communication & Sales: Professionally answer inbound telephone lines and respond rapidly to email inquiries to maximize room occupancy.
  
• Financial Administration: Accurately issue invoices, process secure card transactions, and perform daily financial reconciliations.
  
• Team Liaison: Maintain open lines of communication with the General Manager, guiding teams, and spa staff to ensure synchronized guest itineraries.
  

Requirements

Minimum Requirements & Qualifications

• Experience: Minimum 2–3 years in front office / reservations at a 4-star or 5-star safari lodge.
  
• Software: Proven, proficient operational mastery of the Apex booking system (non-negotiable).
  
• Skills: Expert data capturing, invoicing, cash handling, and Microsoft Office (Word, Excel, Outlook).
  
• Communication: Flawless written and verbal English communication; pristine personal grooming standards.
  
• Compliance: Valid South African ID, clean credit/ITC status, and completely clean criminal record history.
  
• Logistics: Comfortable living and working on-site in a remote bush environment on a flexible lodge shift roster.
  

Benefits

Live in
Meals
R10 000- R12 000 d.o.e