Sales Consultant

Role Purpose

Why This Role Exists

This role exists to protect, grow, and maximise revenue within Ello Technology’s existing client base.

As a Sales Consultant, you are responsible for client retention, account growth, and transactional revenue through once-off sales, renewals, upgrades, and project opportunities. You play a critical role in ensuring clients remain satisfied while continuously identifying ways to increase value and strengthen long-term relationships.

This is a commercially focused, client-facing role for someone who is proactive, detail-oriented, and confident in managing both relationships and revenue. Your success will be measured by retention, revenue contribution, and consistency in execution.

Your First 90 Days

What Success Looks Like

By Day 90:

You have built strong, trusted relationships with your assigned client base
You are consistently identifying and closing once-off sales and upgrade opportunities
You are maintaining high levels of client satisfaction and responsiveness
You are managing renewals and sales administration accurately and on time
You are maintaining clean and up-to-date CRM records in Zoho
You are contributing to MRR growth through structured upsell and cross-sell activity

This role suits someone who takes ownership of clients, revenue, and outcomes from the start.

Targets and Performance Measures

How Performance Is Measured

This role has clear revenue, retention, and operational performance expectations.

You will be measured on your ability to protect existing revenue, grow accounts through structured sales activity, and maintain high standards of execution across all client and sales processes.

Key performance indicators include:

Once-off gross profit sales contribution
SLA upgrades and uplift on existing accounts
Monthly recurring revenue contribution aligned to account growth
Client retention and satisfaction levels (target ≥95%)
Referral generation from satisfied clients
Completion and conversion of IT assessments into projects
CRM hygiene, process compliance, and task completion standards
Response times, client engagement levels, and overall service delivery

This is a performance-driven role where consistency, client trust, and revenue contribution are equally important.

Key Responsibilities

1) Client Retention and Relationship Management

You will be responsible for maintaining strong, long-term relationships with your client base.

This includes:

Building trust and maintaining regular communication with clients
Ensuring high levels of client satisfaction and retention
Acting as a reliable point of contact for client queries and support
Identifying risks early and resolving issues proactively

2) Sales Delivery and Account Growth

You will drive revenue growth through structured sales activity within existing accounts.

This includes:

Identifying and closing once-off sales opportunities
Driving SLA upgrades and account expansion opportunities
Supporting cross-selling of products, services, and solutions
Managing renewals across licensing, security, backups, and related services

3) IT Assessments and Project Conversion

You will support the delivery and commercial conversion of technical assessments.

This includes:

Ensuring all scheduled IT assessments are completed
Supporting the conversion of assessments into projects
Working with internal teams to move opportunities into delivery
Maintaining momentum from assessment to commercial outcome

4) Sales Administration and CRM Discipline

You will ensure that all sales activity is accurately captured and processed.

This includes:

Maintaining high levels of CRM hygiene in Zoho CRM
Preparing and managing quotes, orders, and invoicing accurately
Submitting structured weekly scorecards and reporting
Ensuring all tasks are completed within defined timelines

5) Collaboration and Team Support

You will work closely with internal teams to support account success.

This includes:

Supporting the Lead Account Manager in client reviews and meetings
Sharing client feedback with sales and marketing teams
Collaborating with technical teams to support client needs
Providing support and guidance to junior team members where required

6) Supplier and Operational Coordination

You will support commercial outcomes through supplier and operational alignment.

This includes:

Managing supplier relationships and pricing where required
Ensuring accurate product and service delivery through coordination
Supporting stock tracking and sales-related audits
Maintaining structured internal processes and documentation

Benefits

Earning Potential

Your results should directly influence your growth.

This role is designed for someone who wants to build their commercial capability while contributing to real revenue outcomes.

This is how we do that at Ello:
You are directly involved in revenue generation and account growth
You contribute to both once-off and recurring revenue streams
You work in a role with clear commercial expectations
You have the opportunity to grow your earning potential through performance

Performance Recognition

Consistency, reliability, and results matter.

At Ello Technology, we value people who take ownership of clients and deliver consistently.

This is how we do that at Ello:
We recognise strong client retention and account growth
We value consistency in execution and follow-through
We measure real outcomes, not just activity
We make performance visible and meaningful

Career Growth

This should feel like a progression, not a plateau.

This role provides a strong foundation in account management, sales delivery, and client growth.

This is how we do that at Ello:
You gain exposure to client management and commercial sales
You develop skills in upselling, cross-selling, and renewals
You work closely with senior sales and account leaders
You grow in a performance-led environment

Coaching and Development

Structure, feedback, and real experience.

We are looking for someone who is committed to improving their commercial and client-facing skills.

This is how we do that at Ello:
You receive clear expectations and structured feedback
You develop through real client interaction and responsibility
You build confidence in sales, negotiation, and communication
You gain exposure to real business and client environments

Meaningful Work and Culture

High standards. Strong relationships. Real impact.

This is a role where your work directly impacts client satisfaction and business performance.

This is how we do that at Ello:
You build real relationships with clients
You contribute directly to revenue and retention
You work in a disciplined, performance-focused environment
You support long-term client success and growth

Who Will Thrive in This Role

This role will suit someone who is proactive, structured, and relationship-focused.

You will likely thrive here if you:

Enjoy building and maintaining strong client relationships
Are comfortable managing both people and commercial outcomes
Take ownership of your work and follow through consistently
Are organised and detail-oriented in a high-activity environment
Communicate clearly and confidently with clients
Are proactive in identifying opportunities and solving problems
Work well within a team and support shared outcomes
Want to grow in a commercially focused role

Non-Negotiables

This role requires strong client management and execution discipline.

Non-negotiables for this role include:

Strong communication skills, both written and verbal
Ability to manage and grow client relationships professionally
High attention to detail and organisational ability
Consistent CRM usage and process discipline
Ability to manage multiple tasks and priorities effectively
A proactive and accountable approach to work
Comfort working in a structured, performance-driven environment