Customer Success Assistant

We are seeking a dependable and personable Customer Success Assistant to support customer engagement activities, assist with product and service inquiries, and help maintain positive relationships with new and existing customers. This position focuses on providing in-person assistance, helping customers understand available offerings, and ensuring they receive clear and consistent information throughout their experience.

The ideal candidate is organized, approachable, and attentive to customer needs. This role involves working closely with team members to support customer satisfaction, coordinate follow-up activities, and provide practical assistance that contributes to a positive overall customer experience.

Primary Responsibilities

• Welcome and assist customers during initial interactions with the company.
• Help customers become familiar with available products, services, and support resources.
• Provide clear explanations of basic product features and service options.
• Assist customers with understanding the steps involved in accessing products or services.
• Support introductory customer interactions and provide relevant informational materials.
• Identify routine customer questions and provide accurate information using established resources.
• Assist with coordinating follow-up communication regarding customer requests and inquiries.
• Help maintain accurate customer contact information and interaction records.
• Support the organization of customer information and relevant documentation.
• Communicate customer preferences and feedback to appropriate team members.
• Assist customers with understanding company procedures and available resources.
• Help prepare materials for customer presentations and informational activities.
• Support customer engagement initiatives designed to improve the overall experience.
• Monitor outstanding customer questions and communicate updates when needed.
• Coordinate with colleagues to ensure customer inquiries are directed appropriately.
• Maintain familiarity with current products, services, and company updates.
• Assist with identifying common customer questions and opportunities to improve communication.
• Help organize customer-facing materials and maintain a welcoming environment.
• Participate in team meetings, product training, and customer experience discussions.
• Follow established procedures for handling customer information and documentation.
• Complete additional customer success and administrative support responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, customer support, hospitality, or another customer-facing environment preferred but not required.
• Strong verbal and written communication skills.
• Friendly, patient, and professional approach to customer interactions.
• Ability to provide clear and accurate information.
• Strong listening skills and attention to customer needs.
• Good organizational skills and attention to detail.
• Ability to manage multiple requests and changing daily priorities.
• Dependable follow-through on assigned tasks and customer inquiries.
• Comfortable learning about new products, services, and company procedures.
• Basic computer skills and familiarity with customer information systems.
• Ability to maintain accurate records and handle information responsibly.
• Strong teamwork and interpersonal skills.
• Willingness to accept feedback and develop customer engagement skills.
• Ability to work independently while supporting shared team objectives.

Benefits

• Comprehensive onboarding and job-specific training.
• Supportive and collaborative team environment.
• Ongoing product knowledge and customer engagement training.
• Regular team activities and company events.
• Employee recognition initiatives.
• Variety in daily customer interactions and responsibilities.
• Established tools and resources to support customer success activities.

Houston, TX