We are seeking a professional, courteous and customer-focused Front Desk Officer to join our team.
The Front Desk Officer will serve as the first point of contact for our guests, providing excellent customer service while efficiently managing check-ins, check-outs, reservations, enquiries, payments and guest requests.

Key Responsibilities

Welcome and attend to guests professionally and courteously.
Manage guest check-in and check-out processes.
Handle reservations, enquiries, telephone calls and guest requests.
Provide accurate information about hotel facilities and services.
Process guest payments and maintain accurate records.
Handle guest complaints and escalate issues when necessary.
Coordinate with Housekeeping, Maintenance, Food & Beverage and other departments.
Maintain accurate guest records and front desk reports.
Ensure the reception area remains clean, organised and welcoming.
Maintain confidentiality and comply with hotel policies and procedures.

Requirements

Minimum of OND, HND or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, Customer Service or a related field.
Previous experience in a hotel, hospitality or customer service role is an advantage.
Excellent communication and interpersonal skills.
Strong customer-service orientation.
Good computer and administrative skills.
Ability to work under pressure and handle multiple tasks.
Professional appearance, positive attitude and excellent work ethic.
Willingness to work shifts, weekends and public holidays.

Habilidades requeridas

Guest reception and hospitalityCheck-in and check-out proceduresReservation managementTelephone communication and enquiry handlingPayment processing and transaction handlingComplaint resolution and escalationInterdepartmental coordination (Housekeeping, Maintenance, F&B)Record keeping and front desk reportingCustomer information and concierge servicesComputer and administrative skillsCommunication and interpersonal skillsMultitasking and working under pressureConfidentiality and compliance with hotel policiesShift flexibility and availability (weekends/public holidays)

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