Automotive Customer Service Advisor (recruiting from Malta only)

Our client, a well established company within Malta’s automotive sector, is currently seeking a Service Advisor to join their team.

Recruiting applicants already residing in Malta.

Key Responsibilities

• Serve as the main point of contact for customers throughout the service process.
  
• Understand customer needs and coordinate servicing and repair requirements.
  
• Liaise with technicians and the workshop to ensure work is completed efficiently.
  
• Keep customers updated and follow up on outstanding service requests.
  
• Manage job cards, customer records, and service documentation.
  
• Inspect vehicles upon arrival and before customer handover.
  
• Handle customer concerns and complaints, ensuring proper follow-up.
  
• Support warranty procedures and ensure required processes are followed.
  
• Identify opportunities for additional servicing and maintenance.
  
• Assist with invoicing, payments, and cash handling.
  
• Monitor pending jobs and ensure timely completion.
  
• Maintain effective communication with customers, colleagues, and management.
  

Requirements

• Previous experience in a customer facing or service oriented role is considered an asset.
  
• Strong communication and interpersonal skills.
  
• Customer focused approach with the ability to build trust and maintain good relationships.
  
• Strong problem solving and follow up skills.
  
• Good organizational skills and attention to detail.
  
• Ability to communicate effectively with customers, colleagues, and workshop teams.
  
• Willingness to learn and develop within the role.
  
• Proactive attitude with a strong sense of ownership and responsibility.
  
• Ability to manage multiple tasks and follow processes accurately.
  

Benefits

• Competitive salary package.
  
• Training and professional development opportunities.
  
• Career progression within the automotive sector.
  
• Health insurance and additional employee benefits.
  
• Employee discounts and referral incentives.
  
• Ongoing performance feedback and development support.
  
• Collaborative working environment.