Academic Counsellor (Mumbai)

Work Timings: 10:00 AM – 7:00 PM

Working Days: 5 Days a Week — We Believe Great Work Doesn't Need 6 Days

Work Mode: Work from Office (100%)

Location: Lower Parel (West), Mumbai

Reports to: Sales Team Leader

About IIDE

IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Academic Counselor at Lower Parel (West), Mumbai, you will play a pivotal role in helping prospective students make informed decisions about IIDE’s Undergraduate and Graduate Digital Marketing programs.

You will own the admissions journey from lead engagement and counseling to conversion, enrollment, and fee collection. The role involves building strong relationships with prospective learners, achieving admissions and revenue targets, and collaborating with internal teams and external partners to deliver a seamless enrollment experience.

What You'll Do

● Lead Management & Conversion:

○ Manage and nurture prospective student leads across IIDE’s Undergraduate and Graduate programs.

○ Own the complete sales lifecycle, from initial engagement and counseling to conversion and enrollment.

○ Consistently achieve weekly and monthly enrollment, revenue, and collection targets.

○ Follow up strategically with interested prospects to improve conversion and reduce lead drop-offs.

● Student Counseling & Admissions:

○ Counsel prospective learners on program offerings, career outcomes, eligibility, fees, and the admissions process through calls, emails, chats, and in-person interactions.

○ Understand each learner’s academic background, career goals, and requirements to recommend suitable programs.

○ Conduct candidate interviews and coordinate admission formalities for new students.

○ Attend to walk-ins and provide a professional, informative, and engaging counseling experience.

● Fee Collection & Enrollment Coordination:

○ Guide admitted students through fee payment processes and ensure timely collections.

○ Coordinate with education loan providers and other external vendors to support students through the enrollment process.

○ Work closely with internal departments to resolve admission-related queries and ensure smooth onboarding.

○ Maintain regular communication with students until their admission and enrollment journey is successfully completed.

● Sales Optimization & Performance Management:

○ Track conversion metrics and identify opportunities to improve sales effectiveness and admissions performance.

○ Generate referral-based enrollments through existing students, prospects, and relevant networks.

○ Reactivate old, inactive, or lost applications to support batch enrollment targets.

○ Maintain a strong revenue-driven mindset and continuously refine sales and follow-up strategies.

● Additional Duties:

○ Maintain accurate records of leads, conversations, follow-ups, enrollments, and collections.

○ Ensure consistent achievement of individual and team admissions targets.

○ Contribute insights from learner interactions to help improve the overall admissions experience.

○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

● Must-Have:

○ 0–3 years of experience in admissions, academic counseling, inside sales, education sales, or a similar customer-facing role.

○ Proven track record of achieving admissions, sales, revenue, or conversion targets.

○ Strong written and verbal communication skills with excellent presentation and persuasion abilities.

○ Strong interpersonal skills with the ability to build trust and relationships with prospective learners.

○ A proactive, ownership-driven approach with the ability to independently manage leads through the sales funnel.

● Should Have:

○ Strong numerical aptitude with the ability to understand targets, conversion rates, collections, and sales performance.

○ Experience working in a fast-paced, target-driven, and performance-oriented environment.

○ Strong follow-up discipline with the ability to manage multiple leads and priorities simultaneously.

○ Good analytical thinking, problem-solving, and objection-handling skills.

● Nice to Have:

○ Prior experience in the education, edtech, training, or professional upskilling industry.

○ Familiarity with CRM platforms, lead management systems, and sales performance tools.

○ Exposure to education financing or student loan coordination.

Why Join IIDE?

● Work with one of India's fastest-growing digital education brands.

● Gain hands-on exposure to end-to-end admissions, counseling, and student engagement.

● Directly influence learners’ educational choices and career journeys.

● Work in a collaborative, ambitious, and high-growth environment.

● Build strong sales, counseling, relationship management, and business development capabilities.

● Access opportunities for continuous learning and career growth within the education industry.

Who You'll Thrive As

You're someone who:

● Is passionate about interacting with students and helping them make informed career decisions.

● Enjoys conversations, relationship-building, and turning interest into meaningful outcomes.

● Thrives in a fast-paced, target-driven environment and stays motivated by measurable goals.

● Is proactive, disciplined, detail-oriented, and consistent with follow-ups.

● Handles objections and challenging conversations with confidence and empathy.

● Takes ownership of outcomes rather than waiting for direction.

● Balances a learner-first mindset with a strong focus on conversions, revenue, and business results.