Key Responsibilities

● Client Relationship Management: Act as the primary point of contact for onboarding,

day-to-day updates, handling queries, and maintaining strong client relationships.

● Project Coordination: Translate client needs into clear project briefs for production,

editing, and design teams. Track project timelines and remove bottlenecks.

● Upselling & Growth: Identify opportunities to offer additional services (motion graphics,

branding, live streaming) to existing clients and support proposal preparation.

● Quality & Satisfaction: Ensure deliverables meet quality standards and match client

feedback before delivery. Conduct post-project reviews and track client retention.

● Documentation & Reporting: Maintain CRM records, client logs, and basic status reports

for leadership review.

Requirements & Qualifications

● Education: Bachelor’s degree (preferably in Communications, Media, Marketing, or

Business).

● Experience: 0–2 years in client servicing, customer support, or media management

(Freshers with strong communication skills are encouraged to apply).

● Language Proficiency: Fluent in written and spoken English and Kannada.

● Technical Understanding: Basic familiarity with media production, video editing, or studio

workflows is a plus.

● Attributes: Excellent organization, proactive communication, and ability to handle client

queries calmly.

Erforderliche Kompetenzen

Client Relationship ManagementClient OnboardingProject CoordinationWriting Project Briefs (Requirement Translation)Timeline Management and Project TrackingBottleneck Identification and Resolution (Problem Solving)Upselling and Proposal SupportQuality Assurance and Deliverable ReviewPost-Project Review and Client Retention TrackingCRM Maintenance and Status ReportingBilingual Communication (Fluent English and Kannada)Basic Technical Understanding of Media Production and Video EditingOrganizational SkillsCalm Customer Query Handling / Client-Focused Communication

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