Job Description: Role Descriptions:

Role Summary

The Store Upgrade / Relays Project Manager will drive the planning and execution of multi-location retail store upgrade projects including store remodels, refreshes, and merchandise relays from initiation through completion.

This mid-level role involves end-to-end delivery of projects that combine physical store upgrades (remodeling fixtures, layout changes, signage, and Mechanical/Electrical/Plumbing systems) with store technology deployments (point-of-sale systems, network and cabling upgrades, digital signage, etc.)

The Project Manager coordinates cross-functionally with diverse teams Real Estate/Store Development, Construction & Facilities, IT Infrastructure, Store Operations, Merchandising, and external contractors and technology vendors.

The primary objective is to deliver projects on schedule and within budget while minimizing store downtime and ensuring a seamless customer experience during upgrades.

Key Responsibilities

End-to-end project delivery for multi-site retail store upgrades, remodels, refreshes, and relays.
Dual ownership of Facilities and Store Systems, ensuring physical store upgrades and technology deployments are tightly integrated.
Facilities management: Coordinate construction, fixtures, signage, and MEP works; manage contractors; ensure safety, quality, and code compliance.
Store systems / IT delivery: Lead POS, network, cabling, devices, and digital signage implementations, including testing and cutovers.
Cross-functional coordination with real estate, construction, facilities, IT, store operations, merchandising, and external vendors.
Schedule, budget, and risk management across concurrent projects, proactively resolving dependencies and issues.
Minimize store downtime and disruption through phased plans, off-hours execution, and tight coordination with store teams.
Vendor and stakeholder management, including procurement, performance tracking, and clear communication.
Go-live readiness and handover, ensuring stores reopen fully operational with validated systems and completed punch lists.

Minimum Qualifications

5-7 years of experience in technology or infrastructure project management
CAPM or PMP certification (preferred)
Proven experience in managing project budgets and financial tracking
Familiarity with networking and infrastructure concepts and best practices
Strong proficiency in Microsoft Office Suite
Excellent organizational, communication, and time-management skills
Ability to work independently and manage multiple priorities
Strong stakeholder and vendor management capabilities

Nice to Have:

Experience in retail

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