Head Host (M/F/X) - Temporary Contract - Lech

Bramble Ski by Le Collectionist is the specialist in exceptional alpine holidays, curating unforgettable stays in some of the world's most prestigious ski destinations. From iconic chalets in the French Alps to exclusive retreats in Switzerland and Austria, Bramble Ski combines breathtaking properties with highly personalised services to create seamless, tailor-made experiences for families and groups.Every chalet in our portfolio is carefully selected for its character, location and outstanding quality, offering guests the perfect setting to reconnect, celebrate and create lasting memories in the mountains.Our dedicated local teams and expert concierges take care of every aspect of the journey, allowing guests to focus entirely on enjoying their time together. From private chefs, ski instructors and childcare to helicopter transfers, wellness treatments and exclusive mountain experiences, every stay is thoughtfully designed around each guest's wishes. At Bramble Ski, luxury is defined by effortless service, genuine hospitality and unforgettable moments on and off the slopes. This position is a 40 hours contract per week - to be filled for a duration of 4.5 months, starting from 27th of November 2026.🎯 Rôle :As an Head  Chalet Host, you’ll be responsible for delivering exceptional daily service to guests and ensuring that our luxury properties are maintained to the highest standards. This is a hands-on and varied role that includes ensuring service areas are clean and organised as well as the rest of guest areas, setting and serving meals, lighting fires, completing bedroom turn-downs in the evenings, and creating a warm and welcoming atmosphere. We’re looking for hospitality professionals who are passionate about guest experience, proactive, discreet, work well in a team, and ready to go the extra mile to ensure every stay is truly unforgettable. ✨Responsibilities:Guest Service & HospitalityDeliver daily hosting and housekeeping services to exceed guest expectations in line with the advertised packagePrepare, lay out, and serve breakfast, afternoon tea, evening drinks, canapés, and dinner during designated bookingsMeet and greet guests on arrival and departure, including assisting with luggage transportMaintain a professional, welcoming, and service-oriented presence at all times Property Operations & HousekeepingUndertake chalet changeovers on designated turnover days, including deep cleaning and preparationEnsure best practice in cleanliness, hygiene, and overall presentation of all propertiesFollow company policies for linen and towel usage, cleaning protocols, and inventory controlManage replenishment and correct usage of cleaning materials and suppliesArrange flowers and seasonal decorations throughout the property Maintenance & Property UpkeepCarry out basic maintenance tasks (e.g., unblocking toilets, changing bulbs) where requiredEscalate more complex maintenance issues to the Maintenance Manager or resort teamImmediately report any damage to property or equipment and prevent further misuse Stock, Budget & AdministrationConduct stocktakes and inventory checks throughout the season as instructedManage and adhere to chalet budgets and maintain accounts in line with company processesSource or purchase additional required items via approved systems (e.g., crockery, cutlery, kitchen items) Compliance & SafetyEnsure compliance with all local laws, Health & Safety regulations, and company policiesNever serve food containing known guest allergensUphold mountain safety rules at all times while in uniformDo not provide unauthorised services (e.g., ski instruction, guiding, photography) outside approved operationsEnsure proper handling and distribution of guest tips according to company guidelines Teamwork & CommunicationAttend all staff briefings and meetings as requiredAct as first point of resolution for any staff disputes before escalationSupport other operations within Bramble Ski or Haute Montagne across Austria, France, and Switzerland when needed (including short-term cover for sickness or injury)Maintain strong working relationships with suppliers and internal teamsEnsure all company processes, procedures, and updates are implemented correctly  ⚠️ Schedules & specificities: Bramble Ski operates in accordance with Austrian labour law and applicable collective agreements.. Due to operational requirements, work on Saturdays and Sundays may be required, particularly during high season.Working schedules are organized on a rotating basis and communicated at least one week in advance, in coordination with the wider team. All scheduling complies with Austrian regulations on working time, rest periods, and maximum weekly working hours.Overtime is managed in line with Austrian labour law and applicable collective agreements and is compensated either through time off in lieu or payment, as legally required.All scheduling and compensation practices must remain fully compliant with Austrian labour law, and adjustments will be made where necessary to ensure ongoing compliance.