Contact Center Agent – Arabic & English Speaker
Location: Al Ain, UAE

Employment: Full-Time

We are seeking a customer-focused professional fluent in Arabic and English to deliver service across voice and digital channels.

Key Responsibilities

Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
Book, amend, cancel, and follow up on appointments.
Provide service information, resolve inquiries, and escalate issues.
Maintain CRM records and protect confidentiality.
Meet quality, attendance, productivity, handling time, and customer satisfaction targets.

Requirements

Fluency in spoken and written Arabic and English is mandatory.
High school diploma; bachelor’s degree preferred.
At least one year of customer service or contact center experience preferred.
Strong communication, listening, typing, computer, and problem-solving skills.
Ability to manage situations professionally and work under pressure.
Healthcare or hospitality experience preferred; multichannel support experience advantageous.

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Erforderliche Kompetenzen

Fluency in Arabic (spoken and written)Fluency in English (spoken and written)Multichannel customer support (voice, email, chat, WhatsApp)Inbound and outbound call handlingCRM record management and data entryAppointment scheduling and management (book, amend, cancel, follow-up)Customer service orientationCommunication and active listeningTyping and general computer skillsProblem-solving and inquiry resolutionIssue escalation and escalation managementAbility to work under pressure and maintain professionalismMaintaining confidentiality and data privacyMeeting contact center KPIs (quality, attendance, productivity, handling time, CSAT)Knowledge or experience in healthcare or hospitality contexts (preferred)

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