M365 Consultant

M365 Consultant (L2)

Role summary

The M365 Consultant (L2) deploys, migrates and supports Microsoft 365 workloads for enterprise and public-sector customers across the UAE. The role handles L2 escalations under managed services contracts and delivers tenant, migration and security projects. It reports to the Solution Architect / Delivery Lead.

Key responsibilities

• Administer Microsoft 365 tenants: Exchange Online, SharePoint Online, OneDrive, Teams and the Microsoft 365 admin centres.
  

• Plan and execute mailbox and file migrations: Exchange on-premises to Exchange Online (hybrid, cutover, staged), tenant-to-tenant, and file server or Google Workspace to SharePoint / OneDrive.
  

• Configure and support Exchange hybrid, mail flow, connectors, SPF / DKIM / DMARC and Exchange Online Protection.
  

• Manage identity and access with Microsoft Entra ID: Entra Connect sync, MFA, Conditional Access, SSPR and licensing.
  

• Enrol and manage devices with Microsoft Intune: compliance and configuration policies, Autopilot, app deployment and Windows Update for Business.
  

• Implement Microsoft Purview controls: DLP, sensitivity labels, retention policies, eDiscovery and audit.
  

• Configure Defender for Office 365 and Defender for Endpoint policies and respond to alerts.
  

• Set up Teams governance, Teams Phone / calling plans and meeting room devices where required.
  

• Resolve L2 incidents and service requests within agreed SLAs; escalate to L3 or Microsoft support with clear diagnostics.
  

• Prepare technical documentation: design documents, runbooks, migration plans and handover documents.
  

• Run end-user and admin knowledge-transfer sessions.
  

Required skills and experience

• 3–5 years of hands-on Microsoft 365 experience, with at least 2 years in a customer-facing consulting or managed services role. Delivered at least two Exchange or Microsoft 365 migration projects end to end.
  

• Strong working knowledge of Exchange Online, Entra ID, Intune and SharePoint Online.
  

• Good grounding in on-premises Active Directory, Exchange Server and DNS.
  

• Scripting with PowerShell (Exchange Online, Microsoft Graph and Entra modules).
  

• Familiarity with migration tools such as BitTitan MigrationWiz, ShareGate, Quest or the native Microsoft tools.
  

• Familiarity with ITIL processes and ticketing tools (ServiceNow, Jira Service Management, Freshservice or similar).
  

• Clear written and spoken English; able to present to customer IT teams.
  

Certifications

• Required: MS-102 Microsoft 365 Administrator Expert.
  

• Preferred: MD-102 Endpoint Administrator, SC-300 Identity and Access Administrator, SC-401 Information Security Administrator, or MS-700 Teams Administrator.
  

Nice to have

• Microsoft 365 Copilot readiness and rollout experience.
  

• Power Platform basics (Power Automate, Power Apps).
  

• Experience with UAE government or semi-government customers.
  

• Arabic language skills.