We are looking for a customer-focused Front Office Assistant to provide efficient reception, patient registration, appointment scheduling, billing, cashiering, and administrative support.

Key Responsibilities:

Welcome patients and manage reception services.
Register patients and schedule appointments.
Process patient bills, invoices, and payments accurately.
Maintain patient records in the hospital management system.
Respond to telephone calls and patient enquiries.
Support patient admissions and coordinate with healthcare teams.
Maintain patient confidentiality and excellent customer service.
Prepare reports and follow hospital policies and procedures.
Support quality improvement and patient safety initiatives.

Requirements

Diploma or certificate in Business Administration, Front Office Operations, Finance, or a related field.
Relevant experience in reception, customer service, billing, or cashiering.
Good computer skills, including Microsoft Excel and Outlook.
Excellent written and spoken English and Kiswahili.
Strong communication, organisational, and interpersonal skills.
Accuracy in handling payments, records, and invoices.
Professionalism, integrity, confidentiality, and attention to detail.

Erforderliche Kompetenzen

Reception ServicesPatient RegistrationAppointment SchedulingBilling and Invoice ProcessingCashiering and Payment AccuracyPatient Records ManagementTelephone and Patient Enquiry HandlingPatient Admissions CoordinationCustomer ServicePatient ConfidentialityHospital Policy and Procedure ComplianceQuality Improvement and Patient SafetyMicrosoft ExcelMicrosoft OutlookWritten and Spoken English and Kiswahili

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