Recovery Officer

Position Summary

As a Recovery Officer, you will be responsible for recovery operations within an assigned city - ensuring timely repossession of vehicles, maintaining control protocols, and leading a team of recovery agents with discipline, fairness, and agility.


Roles and Responsibilities

• Work closely with field agents to track, locate, and secure assets flagged for recovery.
  
• Execute recovery tasks in full compliance with SOPs, safety protocols, and local regulations.
  
• Ensure recovered vehicles are securely returned, documented, and inspected upon receipt.
  
• Maintain accurate and real-time logs of all recovery attempts, customer interactions, and asset handovers.
  
• Complete recovery forms, checklists, and incident reports in a timely and complete manner.
  
• Report daily activity and progress to the Recovery Lead.
  
• Support community-level negotiations or interventions with customers, guarantors, or law enforcement, as directed.
  
• Maintain good working relationships with colleagues, agents, and external partners engaged in recovery.
  
• Escalate unresolved or high-risk recovery cases to the Recovery Lead with complete documentation and incident logs.
  
  

Requirements

• Bachelor's degree in any discipline
  
• Proven experience 1-2 years in field operations
  
• Good understanding of logistics and fleet management.
  
• Strong interpersonal and communication skills for engaging with drivers and customers.
  
• Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.
  

Benefits

• You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
  
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
  
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
  
• You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
  
• Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.