Strategic Partnerships Officer

1. JOB TITLE: Strategic Partnerships Officer
2. DEPARTMENT: Business Development

About the Organization
Our client is a leading financial services organization committed to delivering secure, reliable, and customer-focused financial solutions. The organization values operational excellence, regulatory compliance, and exceptional customer service while fostering a high-performance workplace.

4. REPORTING
RELATIONSHIPS
REPORTS DIRECTLY TO: Head of Corporate Business
REPORTS INDIRECTLY TO: Chief Executive Officer
DIRECT REPORTS: None

5. JOB PURPOSE
To support the development, onboarding, and management of strategic partners by driving lead engagement, coordinating deal execution, maintaining accurate partner records, and ensuring smooth internal and external communication throughout the partnership lifecycle.

6. KEY RESPONSIBILITIES AND ROLE REQUIREMENTS

6.1 Lead Generation & Partner Engagement (Weighting: 25%)
• Identify and engage new partnership opportunities and leads.
• Conduct introductory calls and presentations with prospective partners.
• Build and maintain strong relationships with both new and existing partners.
• Schedule and manage partner meetings and follow-ups.

6.2 Deal Structuring & Contract Management (Weighting: 20%)
• Support commercial structuring and preparation of partnership proposals.
• Prepare and share proposals with prospective partners.
• Manage NDA processes including follow-ups and closure.
• Ensure timely contract negotiation and execution.

6.3 Onboarding Coordination & Partner Activation Support (Weighting: 20%)
• Coordinate with internal teams to facilitate partner onboarding.
• Support onboarding documentation and requirements completion.
• Track onboarding progress and ensure smooth transition to go-live.

6.4 Pipeline Management, Tracking & Reporting (weighting:20%)

Responsibilities:
• Maintain and update partner trackers, Google Sheets, and records.
• Track deal progress from lead stage to activation.
• Maintain accurate records of all partner interactions and communications.
• Provide weekly and monthly updates on pipeline status and performance.

6.5 Partner Relationship Management & Support (Weightings:15%)
• Maintain ongoing relationships with existing partners.
• Monitor partner performance and engagement levels.
• Respond to partner queries and resolve issues in a timely manner.
• Ensure consistent communication and partner satisfaction.

Additional Responsibilities
• Support Business Development initiatives and campaigns.
• Collaborate with internal teams (Operations, Compliance, Finance) as required.

7 REPORTS
7.1 Weekly
• Partner pipeline status
• Lead engagement and follow-up report

7.2 Monthly
• Deal conversion and onboarding status
• Partner engagement and performance report

KEY RELATIONSHIPS

Internal Relationships
• All staff

External Relationships
• Prospective and existing partners

FINANCIAL RESPONSIBILITIES
Direct Control
• Pipeline growth and deal conversion

Indirect Influence
• Revenue generation and partner retention

Requirements

8 PERSON SPECIFICATIONS – ESSENTIAL AND DESIRABLE

Qualifications and Education
• Bachelor’s degree in Business, Finance, Marketing, or related field

Experience, Knowledge and Skills
• Minimum 3 years’ experience in partnerships, business development, or client management
• Experience in fintech, remittance, or financial services environment preferred
• Strong communication and relationship management skills
• Ability to manage multiple partners and tasks simultaneously
• Strong organizational and follow-up skills
• Proficiency in Excel, Google Sheets, and CRM tools