• Keep the office clean, secure, maintained and adequately supplied; coordinate utilities, repairs and equipment servicing.
• Manage correspondence, official documents, filing systems, meeting arrangements, appointments and executive calendars.
• Coordinate vendors, landlords and service providers; track service quality, invoices and outstanding actions.
• Procure office supplies within approved budgets and approval limits; maintain purchasing and expense records.
• Coordinate business travel, logistics and administrative support across departments; maintain office asset and inventory records.

AREA

INDICATOR

MEASUREMENT

Human resources

Recruitment and onboarding

Time to fill approved vacancies; completion of onboarding and probation reviews.

Human resources

Employee records and payroll

Accuracy and timeliness of employee records, payroll inputs and statutory documentation.

Human resources

Staff relations and retention

Staff turnover and engagement feedback; timely, documented resolution of employee issues.

Human resources

Policies and development

Completion of policy updates, compliance actions, appraisals and agreed training activities.

Administration

Office readiness

Availability of utilities, supplies and equipment; timely resolution of maintenance issues.

Administration

Costs and procurement

Spending against approved budgets; complete purchase records and timely supply replenishment.

Administration

Support and coordination

Timely correspondence, meeting support, vendor follow-up and management reporting.

Administration

Records and assets

Accurate filing, retrievable documents and up-to-date asset and inventory registers.

Requirements

• Bachelor’s degree in Human Resource Management, Business Administration or a related field.
• At least four years of proven experience in a combined HR and administration role.
• Strong working knowledge of Ghanaian labour requirements, HR practices and payroll coordination.
• Proficiency in Microsoft Word, Excel, Outlook and HR software or employee record systems.

Skills and personal attributes

• Clear written and verbal communication, strong interpersonal skills and sound judgement when handling staff matters.
• Excellent organisation, attention to detail and the ability to prioritise competing deadlines independently.
• Integrity, discretion and consistent protection of employee and business information.
• A practical approach to problem-solving, cost control and dependable administrative support.