We are seeking an experienced Sales Support professional to assist our US and Canada sales teams with the end-to-end sales support process, including inquiries, bookings, payments and customer support, while ensuring a smooth and efficient experience for clients and travel partners.

Discover the World is a global leader in travel sales representation, proudly managing a portfolio of more than 120 world‑class brands spanning air, cruise, hospitality, car rental, tourism boards, and more. For over 30 years, we have built a trusted international network through exceptional service, integrity, and results-driven performance. Join a company where people and partnerships make a worldwide impact.

Responsibilities

Handle inbound and outbound calls and emails from travel offices, agencies and business partners.
Assist with new agent registrations, bookings, commission-related concerns, cases and other travel-related inquiries.
Manage and support the end-to-end travel process, from booking creation and amendments through confirmation, payment and post-booking support.
Review, update and maintain accurate booking and customer information in Salesforce.
Utilize Amadeus and Sabre reservation systems to support booking, ticketing and other travel-related requirements.
Develop a strong working knowledge of Expedia products, services, booking processes and travel partner support.
Coordinate with internal teams and external travel partners to resolve booking, payment, commission, and account-related concerns.
Perform additional duties and special projects as assigned.

Requirements

Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
1–2 years of experience in the travel industry, preferably in travel and airlines sales and support.
Strong understanding of travel operations, booking processes and customer service.
Provide sales and operational support to US and Canada.
Excellent verbal and written English communication skills.
Proficient in Microsoft Office, Outlook, Salesforce, and CRM tools.
Strong attention to detail, organizational skills and ability to multitask.
Self-motivated with a strong work ethic and customer-focused mindset.
Willing to work in night shift schedule.

Erforderliche Kompetenzen

English verbal and written communicationInbound and outbound call handlingReservation management (booking creation, amendments, confirmations)Payment processing and ticketing supportCommission management and handling commission-related concernsSalesforceAmadeus reservation systemSabre reservation systemCRM tools (general)Knowledge of travel operations and booking processesAttention to detail and organizational skillsAbility to multitask and manage competing prioritiesCross-functional coordination with internal teams and external travel partnersNight shift availability / shift flexibility

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