AI Data Engineer

• Help design, build and continuously improve the clients online platform.
  
• Research, suggest and implement new technology solutions following best practices/standards.
  
• Take responsibility for the resiliency and availability of different products.
  
• Be a productive member of the team.
  

Requirements

• BMC HelixGPT Engineer to join the AI & Data team and contribute to the BWSFE – ADM Production project for a leading telecommunications and digital services organisation.
  
• The role focuses on implementing Generative AI and Agentic AI capabilities within the BMC Helix platform to enhance IT service management and operational processes.
  
• Design, develop, and implement AI agents and intelligent workflows using BMC HelixGPT.
  
• Integrate knowledge bases, operational data sources, and enterprise systems to support AI-driven use cases.
  
• Implement GenAI, Agentic AI, Prompt Engineering, and RAG capabilities within the BMC Helix ecosystem.
  
• Enable and support ServiceNow integrations with BMC Helix solutions.
  
• Develop AI-driven capabilities for incident analysis, root-cause insights, and operational automation.
  
• Support ITSM and ITOM workflows, including Incident and Change Management.
  
• Configure and optimize AI solutions using LLMs and enterprise data sources.
  
• Contribute to AI governance, security, and responsible adoption of AI within enterprise environments.
  
• Hands-on experience with BMC HelixGPT.
  
• Strong experience with BMC Helix ITSM/ITOM.
  
• Practical experience implementing Generative AI and Agentic AI solutions.
  
• Strong understanding of Prompt Engineering and RAG.
  
• Experience with ServiceNow integration.
  
• Strong knowledge of Incident and Change Management processes.
  
• Understanding of LLMs and AI-driven enterprise automation.
  
• Experience with enterprise AI governance and responsible AI practices.
  
• Experience designing and implementing AI agents in enterprise environments.
  
• Knowledge of integrating AI solutions with operational and knowledge-management platforms.
  
• Advanced proficiency in Artificial Intelligence (AI).
  
• Key skills involve BMC HelixGPT, BMC Helix ITSM/ITOM, GenAI & Agentic AI, ServiceNow Integration, Prompt Engineering, RAG, Incident Management, Change Management.
  

Benefits

• A challenging, innovating environment.
  
• Opportunities for learning where needed.