Job Description: Head of Operations

Location: Mumbai | Reports to: CEO / Managing Director | Employment type: Full-time

Key responsibilities

Own end-to-end operations; deliver against SLAs, budgets, and targets.
Build and run the operations structure and governance model.
Standardize processes; lead Six Sigma projects to cut defects, rework, and turnaround time.
Embed Agile ways of working across operational and cross-functional teams.
Set KPIs and dashboards; run performance reviews with department heads.
Manage risk, compliance, and business continuity.
Control the operations budget and vendors.

Qualifications

Bachelor’s degree in Engineering, Business, or a related field; MBA preferred.
[10-15] years in operations, including [3-5] in senior leadership.

Package

Upto 10-15 LPA

Erforderliche Kompetenzen

End-to-End Operations ManagementSLA ManagementOperations Structure and GovernanceProcess StandardizationSix Sigma Process ImprovementAgile OperationsKPI and Dashboard ManagementPerformance Management and ReviewsRisk ManagementCompliance ManagementBusiness Continuity ManagementOperations Budget ManagementVendor Management

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