Customer Success Associate

We are seeking a Customer Success Associate to support customer relationships and help deliver a consistent, positive experience across day-to-day interactions. This role works directly with customers to understand their needs, provide relevant information, and coordinate support throughout their experience with the company.

The Customer Success Associate will manage routine customer communication, monitor follow-up needs, and collaborate with internal teams to ensure questions and requests are handled effectively. This position is ideal for someone who is personable, organized, and comfortable taking ownership of customer interactions.

Responsibilities

• Manage day-to-day communication with customers and respond to questions in a timely and professional manner
  
• Develop an understanding of individual customer needs and provide relevant product and service information
  
• Guide customers through available options, programs, and current offerings
  
• Coordinate follow-up activities and monitor outstanding customer needs
  
• Build positive relationships through consistent communication and reliable support
  
• Assist customers with routine concerns and coordinate solutions with the appropriate internal teams
  
• Maintain knowledge of current products, services, promotions, and company initiatives
  
• Document customer interactions, requests, and follow-up activities accurately
  
• Monitor customer feedback and communicate recurring themes or opportunities to the team
  
• Support customer satisfaction and engagement initiatives
  
• Collaborate with sales, marketing, and operations teams to coordinate customer needs
  
• Help identify opportunities to improve customer communication and service processes
  
• Participate in customer-focused programs and special projects
  
• Provide additional customer success support as business needs evolve
  

Requirements

Bachelor’s degree or 1–2 years of relevant professional experience
Strong written and verbal communication skills
Excellent interpersonal and relationship-building abilities
Strong organizational and follow-up skills
Comfortable communicating directly with customers
Ability to understand customer needs and communicate appropriate solutions
Professional, dependable, and detail-oriented
Strong problem-solving skills and sound judgment
Ability to manage multiple customer interactions and priorities
Previous experience in customer success, customer service, account support, hospitality, sales, or another customer-facing environment is preferred

Benefits

Comprehensive training and ongoing support
Hands-on customer relationship and service experience
Professional development opportunities
Collaborative and team-oriented work environment
Exposure to multiple areas of customer and business operations
Opportunities to strengthen communication, relationship-management, and problem-solving skills
Opportunities for continued growth and increased responsibility


Orlando, FL