Contact customers regarding overdue accounts via phone, email, and mail in a professional manner. • Negotiate payment plans and settlements that are mutually beneficial for the customer and the company. • Accurately document all collection activities, communications, and payment arrangements in the system. • Adhere strictly to all company policies, legal regulations, and ethical guidelines governing debt collection. • Provide excellent customer service, addressing customer inquiries and concerns empathetically.

Requirements

High School Diploma or equivalent; a bachelor's degree is a plus. • Excellent verbal communication and active listening skills. • Basic computer proficiency and experience with office software (e.g., MS Office). • Strong problem-solving abilities and attention to detail. • Ability to work effectively in a fast-paced and target-driven environment.

Qualifications

A positive attitude and a willingness to learn. • Empathy and patience when dealing with difficult situations. • Strong organizational skills and the ability to manage multiple accounts. • Fluency in English and local languages (Marathi, Hindi) is highly desirable. • Previous customer service experience is a plus, but not required.

Erforderliche Kompetenzen

Phone communicationEmail communicationPostal mail correspondenceDebt negotiation and settlementPayment plan structuringCollections documentation and recordkeepingRegulatory compliance (debt collection laws and company policies)Customer service and empathyActive listeningProblem solvingAttention to detailTime management and multi-account organizationBasic computer proficiency (MS Office)Multilingual communication (English, Marathi, Hindi)

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